Customer Service

I once had a question to ask of a website that I had an account with. Actually, it was for some money I was owed, earnings of a sort. I had looked all over the website and couldn’t find a phone number or an email address. When I finally found it by going to the […]

Are we as Americans getting ruder? I wondered about this one evening when another consultant and I were on an elevator. It stopped on the next floor, and a woman got on who was speaking on a cell phone. My friend and I were talking, and she started speaking louder because, obviously, we were ruining […]

Some years ago I had to “pull rank” on someone who was working in a physician’s billing office. Someone kept calling my mother and telling her that she had to contact an insurance carrier on the physician’s behalf because the insurance carrier was incorrectly paying on my mother’s account. The major problem was that Mom […]

I’m part of an online networking organization of entrepreneurs, large and small, from all over the world. Years ago, one of the members was talking about a problem he’d been having with his phone service, which was being provided to him by one of the new voiceover Internet protocol companies. He mentioned how he had […]

“The buck stops here.” – Harry Truman Those are great words uttered by one of our former presidents. In a way, it’s fair and unfair at the same time. I’m one of those people who believes management is responsible for a lot of their employees behavior while at work. If customer service is lacking, no […]

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