Customer Service

Some years ago I had to “pull rank” on someone who was working in a physician’s billing office. Someone kept calling my mother and telling her that she had to contact an insurance carrier on the physician’s behalf because the insurance carrier was incorrectly paying on my mother’s account. The major problem was that Mom […]

I’m part of an online networking organization of entrepreneurs, large and small, from all over the world. Years ago, one of the members was talking about a problem he’d been having with his phone service, which was being provided to him by one of the new voiceover Internet protocol companies. He mentioned how he had […]

“The buck stops here.” – Harry Truman Those are great words uttered by one of our former presidents. In a way, it’s fair and unfair at the same time. I’m one of those people who believes management is responsible for a lot of their employees behavior while at work. If customer service is lacking, no […]

My most viewed YouTube video is a review I did comparing Verizon FiOS to Time Warner Cable, with over 17,000 views. My second most watched video is also about Verizon FiOS with over 6,600 views, where I talked about trying to get my 2nd phone line in and all the issues we were having at […]

I eat out often. If I say so myself, I’m a pretty good tipper. I tip well because I usually get pretty good service. I usually get pretty good service because I try to be as nice and engaging as possible with the person who’s taking my order and bringing me my food. Thomas Hawk […]

  • Subscribe To Mitch’s Blog

    Mitch's Blog RSS Feed
  • Recent Posts

  • Archives

  • Categories



  • Follow Me On Twitter;
    Click The Bird!