I’m part of an online networking organization of entrepreneurs, large and small, from all over the world. Years ago, one of the members was talking about a problem he’d been having with his phone service, which was being provided to him by one of the new voiceover Internet protocol companies. He mentioned how he had […]
Posted on July 04th, 2018 in Customer Service
Posted on November 01st, 2017 in Customer Service, Leadership
“The buck stops here.” – Harry Truman Those are great words uttered by one of our former presidents. In a way, it’s fair and unfair at the same time. I’m one of those people who believes management is responsible for a lot of their employees behavior while at work. If customer service is lacking, no […]
Posted on December 28th, 2010 in Personal Behavior
Over the past couple of days, the northeast has been pounded by a blizzard. We’ve been hearing reports of mainly snowfall between 8 and 12 inches, although a few places have had more than that. As strange as this might seem to the masses, it’s hard for anyone living in my area to have much […]