Mitch's Blog

I’m part of an online networking organization of entrepreneurs, large and small, from all over the world. Years ago, one of the members was talking about a problem he’d been having with his phone service, which was being provided to him by one of the new voiceover Internet protocol companies. He mentioned how he had […]

“The buck stops here.” – Harry Truman Those are great words uttered by one of our former presidents. In a way, it’s fair and unfair at the same time. I’m one of those people who believes management is responsible for a lot of their employees behavior while at work. If customer service is lacking, no […]