All of us have had to deal with customer service representatives of one kind or another. Whether it’s on the phone or in person, every once in a while it’s a horrible experience. by PhotoMIX-Company via Pixabay My theory on this is that in many instances customer service representatives aren’t taught as much as “technical” […]

A couple of days ago I wrote a post about in-person customer service tips. Following up on that, I thought it was time to talk about the other side of customer service that drives a lot of us up the wall, that being phone customer service. To say it’s rarely a good experience would be […]

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