I write a lot of articles about the revenue cycle in hospitals. In some of them, it looks like I’m picking on chief financial officers. True, I’m the guy who wrote an article telling CFO’s that I don’t want their job. I also wrote an article discussing why hospital CFO’s don’t hire consultants like me […]

Some years ago I had to “pull rank” on someone who was working in a physician’s billing office. Someone kept calling my mother and telling her that she had to contact an insurance carrier on the physician’s behalf because the insurance carrier was incorrectly paying on my mother’s account. The major problem was that Mom […]

Here’s a major truth; all of us likes getting things for free, or for almost nothing. As long as it’s palatable, we’ll accept free food, free drinks, free notepads and pens, free software, even free clothes! If it’s not perfect or what we think it should be, we’ll complain about it if it’s not up […]

Last weekend, while sitting at a poker table, I was one seat away from an older gentleman who I’ve played poker with in the past. At some point the topic got around to health care, and this gentleman complained that he’d had an aneurysm, spend only one night in the hospital, and the bill came […]

Hospitals have two main problems when it comes to finances. One is revenue, as in they’re not generating enough, and the second is receivables, as in they’re not collecting enough on the revenue so they can pay bills and buy other stuff. Every hospital has a charge master. A charge master is a full listing […]

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