I’ve written about hospital charge masters in many of my articles on health care. I wrote a one paragraph explanation about charge masters years ago, but it’s not close to being sufficient. This particular article on charge masters is actually a repurposed article that I wrote back in 2011, but search engines don’t include older […]

I sometimes wonder if people think that I’m hard on hospital leadership. I want to stress that there’s nothing further from the truth. The reason I talk about it from time to time as being somewhat different than almost anything else is because health care is a different animal than any other business. Whereas most […]

Some years ago I had to “pull rank” on someone who was working in a physician’s billing office. Someone kept calling my mother and telling her that she had to contact an insurance carrier on the physician’s behalf because the insurance carrier was incorrectly paying on my mother’s account. The major problem was that Mom […]

Here’s a major truth; all of us likes getting things for free, or for almost nothing. As long as it’s palatable, we’ll accept free food, free drinks, free notepads and pens, free software, even free clothes! If it’s not perfect or what we think it should be, we’ll complain about it if it’s not up […]

Last weekend, while sitting at a poker table, I was one seat away from an older gentleman who I’ve played poker with in the past. At some point the topic got around to health care, and this gentleman complained that he’d had an aneurysm, spend only one night in the hospital, and the bill came […]

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