Are we as Americans getting ruder? I wondered about this one evening when another consultant and I were on an elevator. It stopped on the next floor, and a woman got on who was speaking on a cell phone. My friend and I were talking, and she started speaking louder because, obviously, we were ruining […]

Some years ago we saw an example of bad behavior from a college basketball coach. The coach shoved one of his players when there was a time out and the players were coming off the court. He yelled at the player, saying “Do you want to play this game?” by jLasWilson via Pixabay It wasn’t […]

I spend a lot of time telling people that they need to have trust and faith in themselves if they want to succeed in life. I also tell people that if they believe in themselves then it doesn’t matter what anyone else has to say; go out and give it a shot. While I still […]

I remember a time many years ago when I was working with a health care group out of state. They brought me in to do an assessment of their charge capture process throughout a 2-hospital system. I’d been working on the project for about two weeks, and things had been going fairly well. Come the […]

A couple of days ago a friend of mine shared an update that someone had posted on LinkedIn. It was a picture of her and 5 other young women at their company Christmas party, wearing dresses that they would probably wear out to a club. Two of the dresses could have been considered pretty revealing, […]

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