Years ago I wrote an article titled Sometimes People Don’t Want To Be Motivated. In that post I talked about coming across people who don’t like motivational messages for whatever reason. I also talked about the need to keep trying to motivate people when you can, especially if they work for you or are your friends, for just because some people don’t like it many others do, even if they don’t know it.

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As with everything else, there’s always another side to this type of issue. I figured I might as well tell my own story because it leads us back to the title of this piece.
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It’s been almost 6 years since I did my last book review. It’s been 8 1/2 years since I did my last book review where I knew the author. Finally, it’s been just over 10 years since I did my last interview on this blog; I’ve been slipping! Today, there’s a little of both, which means I get to renew two birds with one article; bet you’ve never heard that one before. 🙂

Social By Design book
Social By Design
Mark Britz & James Tyer

This probably isn’t the type of book that I’d normally read, but Mark’s a local friend of mine who convinced me to go to a restaurant to taste my first pierogi a few months ago. I figured I owed him the respect to read his book, and I’m glad I did.
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I’ve written about hospital charge masters in many of my articles on health care. I wrote a one paragraph explanation about charge masters years ago, but it’s not close to being sufficient. This particular article on charge masters is actually a repurposed article that I wrote back in 2011, but search engines don’t include older posts like this in their analytics. Since it’s an important topic for health care professionals, and should be for everyone else, I’m updating this article, and then near the end I’ll be including the video I did on the same subject in 2012 on YouTube… as it’s the #1 video on the topic… I’m proud of that!

hospital charge master

Charge master example

A charge master is a list of items that a hospital, physician, clinic or any other medical entity can or will charge you for. I word it that way because they “can” charge you for almost anything, though they shouldn’t. On a hospital charge master, or CDM for short, you’ll have procedures, supplies, pharmaceuticals and different types of room charges. Almost every item on a charge master is priced and coded to make charging and billing easier. Some hospitals or physicians will their CDM as a tracking device, which I don’t advocate, but since those items aren’t priced I feel if they’re labeled properly then it’s all good.
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Six years ago, I got invited to the Floyd Mayweather – Manny Pacquaio fight on a Saturday night. Rather, I got invited to a party where this guy had paid for us to watch the fight on TV. At $100 a shot, which I didn’t know until just before I left, I guess it was cause to have a party to make sure he got his money’s worth… and the food was delicious!

#43 - audrey hepburn
fred baby via Compfight

During and after the fight, many of the people there weren’t happy with what they saw. Instead of two guys coming together and beating the daylights out of each other, what they saw was a tactical fight by Mayweather, who almost never got hit, and Pacquaio on the other side who was frustrated to no end. It was typical Mayweather, who won the fight easily.
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I sometimes wonder if people think that I’m hard on hospital leadership. I want to stress that there’s nothing further from the truth.


The reason I talk about it from time to time as being somewhat different than almost anything else is because health care is a different animal than any other business. Whereas most of us get to decide which store we want to go into and when we want to go, and then purchase whatever we want to and go home, health care doesn’t work like that.
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