Mitch's Blog

Many years ago when I was the director of patient accounting at a particular facility, I was having a general meeting with the entire billing staff. I was going along as usual in discussing the current state of our accounts receivable progress and issues when I noticed that many of the faces seemed distracted and detached from my comments.

The U.S. Army via Compfight

A thought occurred to me, so I stopped the meeting at that point and decided to ask if there was anybody in the group that didn't know or understand what I was saying. First one hand, then another, and finally more than half of the people I had been addressing admitted that they did not understand some of my terminology. I was stunned, then realized that it was my fault not theirs.
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