I once had a question to ask of a website that I had an account with. Actually, it was for some money I was owed, earnings of a sort. I had looked all over the website and couldn’t find a phone number or an email address. When I finally found it by going to the search engine and looking up that specific phrase, I wrote the company asking them where my award way.

good customer service
good hotel customer service

It took them 3 weeks to respond to an email, which I waited for because I felt it was substantial enough, and had actually written twice more. Eventually I did get the money I had won, but I left the site and never went back because, in my eyes, their credibility was gone.
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If you read my blog often enough, you know that I strongly subscribe to 3 moral positions: loyalty, trustworthiness, and honesty… in that order. I believe that’s how you need to be with your friends, with your co-workers, and as much as possible with everyone else you meet throughout your life. I keep finding out how much my friends can, and have, protected me in my life, and it shows just how much people will give back to you what you’ve given to them.

182953
Protect me! 🙂

When I was in college, the second half of my freshman year, I had a major crush on a young lady. That crush lasted for almost a year and a half. I got a little bit of reciprocity back initially, but by the second year things started changing. I knew they were changing, but I didn’t know why. At some point all of us know the signs when a relationship isn’t going to go where you might hope it will.
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Today is the 14th year that I’ve been writing on this blog. Since I took a moment for myself for my 13th anniversary, I’ll bypass that for now because it’s a bit too ingratiating to do it two years in a row; at least that’s how I see it.


Most of the time when I write an anniversary post I pick a subject that’s related to a specific area of business that I work on. Sometimes I try to capture it with the same number of points that I’ve reached in blogging years. I’m not doing that today; instead, I’m going to talk about me and my company: what makes us tick, why we do what we do, and why we’re also a bit unconventional.
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hospital cfo's

1662222 via Pixabay

I write a lot of articles about the revenue cycle in hospitals. In some of them, it looks like I’m picking on chief financial officers. True, I’m the guy who wrote an article telling CFO’s that I don’t want their job. I also wrote an article discussing why hospital CFO’s don’t hire consultants like me more often. I’m also the guy who wrote a short article specifically for them with 10 tips to help them with their revenue numbers.

Stories; I have stories to tell. I’ll tell them quickly, short and to the point, so I can get on with what I really want to talk about.
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Last night the team I follow in professional basketball got crushed by a team they should have been able to compete with. It wasn’t close to being challenging, and the shocking part is this team has the greatest basketball player of today’s age on it.


working a gig

In my opinion, other than the #1 player, the players quit on the team. They were too distracted by outside noise to concentrate and give it their all. It’s hard to blame them, because most of the rest of the players names have been in the news as trade bait towards getting another superior player who’s presently a member of another team.
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