Hospitals have two main problems when it comes to finances. One is revenue, as in they’re not generating enough, and the second is receivables, as in they’re not collecting enough on the revenue so they can pay bills and buy other stuff. Every hospital has a charge master. A charge master is a full listing […]
Today is officially my 15th year in business. I went to the courthouse on this date back in 2001 with the intention of setting up a business called Mitchell & Associates. The lady asked me if I had any associates and I said no. She then said I couldn’t call it that, so I had […]
A few days ago I posted an article titled 10 Hospital Revenue Cycle Tips In 3 Minutes. That was specifically for patient accounting people, although my hope was that other departments in hospitals might find it illuminating. Maklay62 via Pixabay One of those positions I hoped might see it were hospital chief financial officers. However, […]
This might seem like it’s a social media post but it’s actually about customer service. After all, as technology changes so do the possibilities of good and bad customer service. Since we seem to hear more often about how someone received either a text message, email or saw something on Twitter that was insulting to […]
Life can be an interesting thing when you bring up stuff that alters their thinking on a topic or event. Last year I wrote a piece here called Whose Fault Is Perception, where I talked about a company where everyone thought this particular duty was someone else’s and no one, including the person who actually […]
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