“We’ve all got both light and dark inside us. What matters is the part we choose to act on. That’s who we really are.” – Sirius Black, Harry Potter On my best days, I like thinking of myself as the ultimate good guy. I like to believe that when a hero is needed, it’ll turn […]
One of the things about being an independent consultant is that I get to work with a lot of different entities. That also means I get to see what leadership is like in many places; unfortunately, it’s often not all that great. Durotriges via Compfight Whenever I’ve been brought into a place where I’m going […]
One morning years ago, I was at a board meeting for one of the groups I’m still a member of. I mentioned that I noticed at a local business show there were a high number of very attractive women “manning” the booths. Over the past years I’ve noticed that’s a trend at theme shows, but […]
All of us have had to deal with customer service representatives of one kind or another. Whether it’s on the phone or in person, every once in a while it’s a horrible experience. by PhotoMIX-Company via Pixabay My theory on this is that in many instances customer service representatives aren’t taught as much as “technical” […]
Sometimes the world of consulting is seen like the world of insurance salespeople, and that’s not meant to denigrate them. When someone asks you what you do for a living and you say “consultantâ€, they look at you like they believe your job is to go into businesses and tell them everything they already know. […]
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