Archive for August, 2020

One morning years ago, I was at a board meeting for one of the groups I’m still a member of. I mentioned that I noticed at a local business show there were a high number of very attractive women “manning” the booths. Over the past years I’ve noticed that’s a trend at theme shows, but […]

All of us have had to deal with customer service representatives of one kind or another. Whether it’s on the phone or in person, every once in a while it’s a horrible experience. by PhotoMIX-Company via Pixabay My theory on this is that in many instances customer service representatives aren’t taught as much as “technical” […]

Sometimes the world of consulting is seen like the world of insurance salespeople, and that’s not meant to denigrate them. When someone asks you what you do for a living and you say “consultant”, they look at you like they believe your job is to go into businesses and tell them everything they already know. […]

It’s time for someone to stand up for the patient accounting manager, supervisor, director, team leader,… whatever position you happen to occupy at this point, stand up and give yourself a pat on the back from me. If I could, I’d round all of you up and take you all out to lunch at a […]