I’ve been told that I’m a strange kind of consultant and businessman. The reason some people say that is because I have a certain level of decorum that I expect people I’m going to work with to adhere to. It’s not anything hard like watching their language, or dressing a certain way. As a matter […]
Archive for September, 2018
Posted on September 19th, 2018 in Leadership
Posted on September 12th, 2018 in Customer Service, Health Care
Some years ago I had to “pull rank” on someone who was working in a physician’s billing office. Someone kept calling my mother and telling her that she had to contact an insurance carrier on the physician’s behalf because the insurance carrier was incorrectly paying on my mother’s account. The major problem was that Mom […]
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Posted on September 05th, 2018 in Leadership
I remember reading an article in Discover Magazine years ago where there was a story on brain patterns and the speed of thinking. The person who the story was about, Dr. Antonio Damasio (department head of neurology at the University of Iowa at the time), made some interesting statements that worked to explain how people […]
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