I’ve mentioned before that I’m on the board of an organization called Arise, Inc. It works with disabled people to help them live independently, and offers so many services that I can’t do them justice, so I’ll just ask you to follow the link to their site. I’m actually the finance committee chairman, and I’ll […]
I’ve been feeling a little old lately, and it’s not only because of the passing of Michael Jackson or the fact that, at some point this year, I’ll be turning 50. The latest thing seems to be this assault on what I consider as common courtesy, or at least how it used to be defined. […]
Earlier this month I purchased something from an online company. It was a DVD of the best of Michael Jackson’s videos. I waited with excitement every day for it to show up. Finally, on Saturday, I started to wonder what had gone wrong. Yes, it took me that long to realize that maybe I needed […]
Yesterday I had to call one of my credit cards up to ask why they imposed a late fee payment on it. I had make the payment on the day it was due, but for some reason, it still showed up. The woman on the other side said they could remove the late fee, but […]
Last week Oprah took heat for two things that, personally, I didn’t think were her fault. However, the occurrence shows us a few things that we all need to learn, especially in our customer service efforts. On her show two weeks ago, Oprah mentioned something about the new KFC grilled chicken, and was offering free […]
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