I belong to a small number of groups on LinkedIn. One in particular is geared towards jobs in health care. I’m not looking for a job, but every once in a while someone is looking for a consultant who does what I do, so I like to keep my options open. I feel like Superman,but […]

Last week Oprah took heat for two things that, personally, I didn’t think were her fault. However, the occurrence shows us a few things that we all need to learn, especially in our customer service efforts. On her show two weeks ago, Oprah mentioned something about the new KFC grilled chicken, and was offering free […]