Every Monday is another beginning, another change to say it’s time to look at all the “clutter” that’s patient accounting and clean some of it up. These are the types of thing that should probably occur throughout the year, but most people either don’t have the time or the reason for making some steps towards changing for positive results.

medical business office
David Mark from Pixabay

The beginning of a new year is a great time to consider making some changes, but any time, especially the beginning of a new week, is a good time to take a good look at your processes, in order to be more effective and efficient as time goes on. Below are ten things to look at to begin examining your patient accounting office processes, whether you’re in a hospital, physician’s office, or whatever:
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Digiprove sealCopyright protected by Digiprove © 2019 Mitch  Mitchell

Many years ago, when I was watching a lot of television, there was a very funny commercial that was popular. It was a Miller Lite commercial, where a guy and his girlfriend were sitting in a bar. He had an arm around her and his other hand was wrapped around his beer.


John R Perry via Pixabay

She asks him if she and his dog were about to go over a cliff, who would he save; he says her. She asks the same about his mother and he gives the same answer. She then asks about his beer; he pauses, then asks how high the cliff is. Thinking about it still makes me laugh; I have a weird sense of humor sometimes. 🙂
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In general terms, there are two types of people who help others; people who help because it makes them feel good and people who are looking to get something out of it. I say in general because it also depends on who and what the person is and what’s expected of them.


RoyalAnwar via Pixabay

I think I have one of those faces that makes people think I need help all the time, whether they’re looking to get something out of it or not. I’m always being approached by people trying to “help” me find religion. I have people who think I need help because I smile a lot and sometimes talk to myself out loud; they probably think I’m crazy. lol
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Digiprove sealCopyright protected by Digiprove © 2011-2019 Mitch  Mitchell

As many of you know, I’m a big time blogger. I’ve been writing this blog since 2005, and another blog since 2007. I actually own 5 blogs, and I write articles for other people’s blogs. I’ve been asked here and there to write a guest post here and there for other people’s blogs like this one.

Listen to the voiceless
Sarah Joy via Compfight

One thing that I believe is a necessity if you’re a blogger is responding to people who comment on your blog. The way I see it, if you don’t respond to comments it either shows that you don’t care or that you’re incompetent. When your blog is associated with your business, that’s not a good thing to indicate, even if you don’t realize that’s what you’re doing.

I once wrote an article on the topic of perception. I stated that inaction creates as much perception as actions do, and doing something halfway, such as writing blog articles but not responding to the comments they generate, gives those people who commented a negative reaction. If you’re not going to respond to comments either turn them off, stop blogging, or consider your articles as your thoughts about life and let people know you could care less what they think. Tough but accurate in my opinion.

Here’s something to think about. Has it occurred to you that sometimes you show great leadership in inviting others to comment on what you have to say and then giving them thought provoking responses in return? Not that every response to a comment has to be worthy of a Pulitzer, but sometimes a person commenting might have a great point, or could be way off the mark, and you’re missing your chance to establish your influence and ability as a leader by ignoring the comment altogether.

Some would ask “how is that leadership”? Every person who writes a blog is a type of leader; think about it. They’ve decided to put their words out, whether it’s to inform, educate or entertain. When they do that, it had the potential of leading to a discussion on whatever the topic is that was written about. It’s not leadership in the traditional sense, but it’s still leadership.

Take it out of the realm of blogging; bring it back into the business world. If you’re in a leadership position, being the one who’s always dictating policy without debate isn’t what makes people great leaders. What makes people great leaders is when they’ve put a lot of thought into something, presents it to others, then allows others to comment on it.

As a leader, you don’t just listen and not give any feedback; you respond with your comments, even if they might be somewhat noncommittal. After all, if someone hits you with a point you hadn’t thought of, a proper response might be “let me think about that one for a bit”; it’s to be expected.

Leadership by invitation; it’s a pretty good concept, whether it’s about blogging or about business. In my life, sometimes, it’s about both.
 

Digiprove sealCopyright protected by Digiprove © 2012-2019 Mitch  Mitchell

Some time ago I received a call from someone who said they’d like to talk to me about maybe doing some work with them; I like calls like that. As we started discussing things, I started wondering if I was speaking to someone who actually knew what he was talking about. The way the questions were coming to me was different than how I’d ever had anyone ask me before about something I know pretty well.


Once we got through the preliminaries the guy started asking a lot of questions that had to do with me and my background instead of the work I do. At first I wasn’t bothered because, after all, if someone’s going to pay you money for something you figure you can answer a few questions. As it went on though, I started feeling a little bit uncomfortable about the direction things were going. I was being asked for things that I’d never been asked before, and for proof of things that no one had ever questioned me on before.
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