How Can You Help Me Help You?
Posted by Mitch Mitchell on Mar 19, 2012
Last week on one of my other blogs I started what will become a series on the topic of marketing one's business. I put it on that blog because it talks more about things one can do online, and many of the people who visit there think about how they can make money online without thinking about how they can use their online presence to help make money, yet still need to go through regular channels of trying to earn a living sometimes.
That can apply to everything I talk about on this blog. Last week I spent some time speaking realities about one of my fields, that being health care finance, and being an independent consultant. Some might have thought I was trying to be confrontational or controversial. What I was trying to be was truthful.
The reality is that there are many people working in large businesses that have absolutely no idea what they're doing. And often they report to someone else who has no idea what they're doing. These aren't all stupid people mind you. Some of them might be superior intellects.
What they lack is training, and when people lack training, most of the time they lack initiative. And who can blame them? If I had no idea what was going on, or what was expected of me, I wouldn't go out of my way looking for anyone at the company to help me out because I'd be afraid of word getting out and letting everyone know that I had no clue what I was doing. That wouldn't bode well for me as an employee or me as a leader.
I used the health care industry to help explain my points because it's an industry I know well. But I could apply it to so many different industries. My mother used to work for one of the largest banking systems in the world, one that's going through a lot of issues these days. I have a friend who works for an insurance company and has for more than 30 years, and they sound inept, especially her manager, one of those types that blames everyone else for her problems because she doesn't know her job.
I have another friend who works for a smaller business where the owner wants to be a big businessman and thus keeps buying up new businesses without shoring up what he's already got, and thus his corporation is under staffed, over stressed and badly managed. At the same time he's micromanaging many departments in his now 4 location business; how long do you think that sort of thing can continue?
Being in business for one's self is an interesting thing. I find that I can offer advice to almost anyone to help improve their business, even if it's not my field. I also find that I can absorb what someone else says to me and find ways of incorporating it into what I do.
One of the recommendations I got from one friend was to start telling it like it is, mentioning problems I see with certain people and exposing it to the masses so that these folks will know that they may not be alone in their thoughts.
Another friends stated that maybe there's a way to set up classes online where people of certain positions can get together, listen to what I might have to say, ask questions, and let me answer them so that they can get information without having to reveal themselves. I have to admit that I've said I was going to explore the online world of teleconferences in some fashion, but I really haven't.
Why not? This comes back to the concept of marketing, which I began this conversation with. I can't just create it and expect people will come. I have to get the word out; I have to see if this is something people might be interested in. After all, the more people who want to participate in it, the more money I can make, and the more money I can make the more time I can devote to the topic. There's a symbiosis here; I love symbiosis, and I'm betting most of you do as well.
This means two things I ask of you; yup, I need something from you. The first is to ask you if these types of things are what you'd be interested in. I know that everyone's not coming to Syracuse for any sort of training, but if people are willing to participate in online presentations for different topics that would be something I could do, and we'll set a time limit of 60 to 90 minutes, something most people could survive.
The second thing is to ask you to spread the word, share the link to this post in as many places as you can, which means social media, email, your own newsletters, email, etc. Ask people to send their responses, vote on this thing, indicate whether they'd be interested. Ask people to comment on this post or just continuing to share it. I want numbers for this post, and I want to see if there's enough interest in what I could help people through to start making plans to get it done.
Thanks for your early support; Yes, a new idea in marketing, although not all that new. Let's see where it goes.
I really like the marketing topic on your other blog, Mitch and I think it is a very good idea that you’ve started two different series. I absolutely agree, that unfortunately large corporations have many employees that don’t know what they are doing and report to somebody that don’t know what is all about, this chain doesn’t lead to any good for anybody. You and me, we are at the same ship we work for ourselves, that’s why we can do more as we make living from this.
Again about marketing, well marketing is just good discipline, consistency and common sense and again unfortunately it seems that most people in business lacks all 3 important factors, if there is a team probably the manager just need to have common sense and team members to have the discipline, consistency is may be the easiest part. Even the idea no need to be new, it is impossible to reinvent the wheel nowadays.
Marketing is good discipline Carl, and you put that very well. It’s also hard to stay disciplined enough to do and even harder to do it well, especially when you also have to work. It’s something I have to try to work on every single day; I don’t always succeed. 🙂
Working on your own usually is hard, especially with discipline and consistency, that’s why sometimes we are looking for shortcuts and outsourcing, as too much discipline and consistency usually kills creativity and people are getting on rails, that’s why I think that it is very important to find business and life balance.
True Carl, but neither you or I have a lot of that, and we’ve both admitted it. But I’m working my way in that direction, shutting down sooner at night at least a couple of days a week now to relax some.
Constant training, indeed, is a need especially in bigger companies. And I agree with you that many big companies do not have any idea on what they are doing.
It’s a tough road to hoe Ayesha; they know they need help but just won’t get the help, and there’s not much the rest of us can do except try to show that we’re out there in case they come around.
Hi Mitch:
I’ve experienced the same thing with some of the big (& sadly even some of the smaller) companies I’ve worked with. Over the years it’s really upset me how much money/resources is wasted by improper training of the staff and no accountability.
I’ve shared your posting above with my FB and twitter accounts. I’d be interested in specific training in Collections(since I have no training with the health industry like you, I’d be interested in learning more about this industry. Also as marketing is not my strong suit, I’d be interesting in training seminars in this topic as well. All the best Mitch.
Thanks Christina. Hmmm, not sure how I’d do a seminar on it for you, since I don’t think we live in the same area, but I can write about it at some point. This little article might get you started: http://www.ttmitchellconsulting.com/Mitchblog/we-call-it-charity-care/