Years ago I was reading HealthLeaders Magazine, where they were talking about all the different things hospitals across the country are trying to do to make the hospital experience better for patients. Some of the things were pretty good while others were more for the benefit of the hospital than the patient, no matter how […]

Years ago I did a presentation to a health care group on the subject of diversity. It went pretty well except for maybe a 3 minute period where there was a breakdown in belief that highlighted exactly what I was talking about. It wasn’t pretty but it was able to be handled fairly quickly so […]

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