Last week my wife did one of those moves that many people have done; she accidentally got her cell phone wet. Actually, that’s kind of a misnomer; she mixed it in with a bunch of clothes and washed it in the washing machine. She thought she lost it until she checked and found it there, […]
The Syracuse, NY area got an interesting lesson on the power of social media when a bad bit of customer service ended up becoming a tidal wave of negativity against a major grocery chain in the area. What happened is someone went to the store and saw something they didn’t feel was appropriate. Instead of […]
My wife had an incident at Macy’s at Carousel Center Mall this past week. She went in to pay a bill. The woman at the counter was taking care of this older couple before her, so she waited. She stated that this woman was really friendly to the couple, talking and smiling and laughing with […]
On May 6th I will be conducting a seminar titled “Servicing Your Customers and Your Business”. My friend Renée Scherer of Presentations Plus, a certified Microsoft Office trainer, will be conducting a workshop titled “Take Control of Your Lists in Microsoft® Excel”. We’re doing each workshop twice, once in the morning, then again in the […]
Great customer service comes in many different ways. Last week I called this company and said that I had a new kitchen faucet that I wanted installed. The guy on the phone said he’d check to see if they had anyone available for Wednesday, the day I wanted it installed. He called back in a […]
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