Last week I wrote a post titled a When Racism Is Unhidden and I mentioned an incident that kind of happened to me. Well, I did decide to follow up on it and called the manager of that particular outlet, just to give him a heads up. I said that I didn’t believe it was […]
Posted on November 30th, 2011 in Customer Service
Posted on November 07th, 2011 in Customer Service, Leadership
This weekend I went to a tweetup with some local folks just to get together and talk about the conference I just spoke at and to get together in person for awhile. It was a nice time, even if our group was smaller than normal. The next time anyone tells you that it’s easier to […]
Posted on October 10th, 2011 in Customer Service
Last week I was in Las Vegas at a health care finance convention. I actually had a good time for once, and I know it had more to do with my mental outlook than anything else. I’ve gone to this particular conference 10 of the last 12 years, and I just haven’t been feeling it […]
Tags: courtesy, Customer Service

