News came out last week that the Department of Health and Human Services has recommended delaying the implementation of ICD-10 a year, from October 2013 to October 2014. The reason they’re giving is that there are still major problems with implementing their new electronic standards for billing, the 5010 version, and thus it’s hard to […]
Early in the decade, RAC audits, which stands for recovery audit contractors, concentrated only on hospitals and started recovering untold millions of dollars for Medicare. It came about once the federal government saw how successful OIG (office of inspector general) audits were. The audits started on the east coast and started to spread across the […]
Something you rarely remember hearing from the past is that a physician had a lousy bedside manner. By bedside manner, we’re talking about how physicians talk to patients when giving them any type of health care, from putting a bandage on a finger to telling them they might not have long to live. One of […]
When I do my charge master reviews for hospitals, one of the areas that’s always of particular interest is supplies. Hospitals can literally have more than 5,000 supply items on their charge master; that’s hard for anyone to keep up with. Having items in their inventory control is one thing; having that many charges that […]
Unfortunately, something I know that’s a failure in a lot of physician’s practices is the concept of good customer service. I know this because I’ve not only worked with a lot of physicians, but I’ve seen how the process works when I’ve gone with my mother and grandmother to their appointments. For some reason I […]
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