Customer Service

(originally published July 2nd, 2005) Yesterday I had to stop by UPS on the way home to pick up a package that they had tried to deliver a couple of days in a row. I was out of town, and my wife was at work, so she called and told them I would be coming. […]

(originally published September 2nd, 2005) Last night I went with a few people to one of the big, famously named department stores, one of those where you’re surprised they don’t charge you to walk through the doors. Suddenly, I’m surrounded by suits that are around $1,500, watches as high as $4,000, sweaters starting at $400, […]

Tags:

(originally published August 3rd, 2005) Last Friday night, my wife and I went to dinner with a good friend of mine from college. The waitress we had on this night was outstanding. Every time someone’s glass was close to empty, there was suddenly a full glass whatever sitting right next to it. He seemed to […]

Tags:

(originally published October 31st, 2005) Two weekends ago, I did something I rarely do. I went back to a store that had given me really bad customer service. There was something my wife wanted, and it turned out that only two stores in the area carried this particular item, and they were in total opposite […]

Tags:

(originally published April 25th, 2005) My wife went to a conference this weekend, and because of circumstances she ended up taking the train. When we had looked it up online, it said that the trip should take 5 1/2 hours to NYC each way. However, it seems that the rail system has periods of construction, […]

Tags: