Yesterday I took my mother and grandmother to the Cheesecake Factory in the Rochester area because it’s become my mother’s favorite restaurant. It became my mother’s favorite restaurant once I introduced it to her back in March, so I knew she’s enjoy herself. My initial thought was that I was beating the crowd in taking […]
I went to the Liverpool Chamber of Commerce presentation today where the topic was “Learn How To Outsell, Out Manage and Outperform Your Competition”. It was put on by James McEntire of James McEntire Consulting (who doesn’t have a website; we talked about that one). During the presentation, a big topic discussed was training the […]
I went to the official opening of a new hotel in my area this evening, the Maplewood Inn. They opened it up to the local chambers of commerce because they wanted us to see all the work they’d done on the property. I hadn’t realized that it was considered as part of the Days Inn […]
How many customer service people does your company have? How many does it need? It’s an interesting question. Some would say it depends on the size of the company, and they may or may not be right. Some might say it depends on the complexity of the issues that a company might have to address, […]
Sometimes it takes a hammer to make someone do the right thing, and unfortunately, if you ask me, that’s the wrong reason. In this case, I’m talking about Walmart and its reversal of what was initially a bad decision in trying to take back money it paid for a woman’s health care. The quick detail […]
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