Your First Obligation Should Be To Yourself
Posted by Mitch Mitchell on Dec 6, 2010
I was having an interesting conversation with a friend of mine. She was complaining because the person she works for had one of her other friends send a text message to her while she was out of town about a work issue. It irked her because she said she'd told everyone she was going out of town for something special, and here she was being disturbed.
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I asked her why she gave her cell phone number out to these people anyway and she said it was a way they'd determined to communicate with each other during the work week if they couldn't see each other face to face. She said she normally didn't have a problem with it except this particular weekend, and she thought the guy was being particularly obstinate because he's someone she really would rather not deal with.
I'm a bit particular as an independent consultant. I rarely give my cell phone number to anyone. But if I do, I don't feel compelled to answer it if I see someone calling that I'm not expecting to call. I use it for both business and pleasure, but it doesn't mean that I want to be that accessible all the time.
I know another consultant who says his unique selling proposition is that no matter where in the world he is, and no matter where in the world his client is, he will get back to that person within 3 hours if he can't immediately answer the phone. For me, that would mean I might never sleep; that's just not going to work.
There's a reason I have two landlines coming to my home. One is my personal line; the other is my business line. Both can take messages, and that works great for me. In the house (my office is in my home), my cell phone gets terrible reception. Sending text messages is easy enough, but it's hard to hear anyone who calls me on that phone while I'm in the house. Voice mail works well in the house, though, and I can call either phone line to check messages if I'm not home.
Most of the time I do get back to people within a few hours, but that's not the point. The point is that we all have the right to control our accessibility. If you're willing to give your 8 or 10 hours a day to someone else's issues, you deserve the rest of the time to take care of yourself. Sure, there might be some professions that have you on call more often than that. But your first obligation is always to yourself, no matter what.
I only have one phone line, which happens to be my cell phone. I have it for business and personal use. It’s easier (and cheaper!) for me to just have one point of contact for everything.
As stupid and risky as it is, I have my personal/business phone number all over my website and the internet. It will come back to bite me later, but for now it will have to do. I need to be accessible and I don’t have a ton of options.
I know that there is going to be a time when I will have to address this issue for myself, and when I do, I agree that my first obligation is to myself. If I don’t take care of myself, then I don’t have anybody to take care of my business.
Keith recently posted..Benefits of having a blog for your business
Good stuff Keith. I got the business line specifically so I could have a phone number to put out there that, oddly enough, isn’t in the phone book so it gets almost no stupid sales calls; almost, that is. I just don’t want to be that accessible by only having the cell. But as long as you take care of yourself, it’s all good.
I agree with you, unfortunately with all the “almost-real-time” communication options we give people the false illusion we’re there for them 24/7. Knowing when and how to draw a line is a great quality, one that you must learn to master pretty soon in order not to get swamped.
I am a bit particular ’cause even though I have no problem in answering to emails whenever – even outside of working hours – I rarely use my phone at all and it’s even rarer that I give it out in first place.
Gabriele Maidecchi recently posted..How to Not Suck in the Online Sales Process
I’m the same as you, Gabriele, when it comes to email. I don’t mind getting to that at any time of the day, but if I’m no the road, nope, we’re just not talking unless I’m really in the mood.
Hi Mitch,
I completely agree with you on this. I also have two landlines coming into my house. One for home, and one for my office.
I have 4 home phones throughout the house, but the only place my office phone can be answered, is IN the office.
I have a life outside of business, and I can call people back. If it’s a matter of life and death, they should be dialing 911, not my number. 😉
Great points you’ve made.
Susanna
Thanks Susan. I believe all of us deserve to have some kind of time to ourselves, and I value my time when I get it. However, four lines… you must have kids. lol
lol, yes big house and 4 kids. 😉
Do you?
Susanna
Nope, no kids for us.
This is very real most especially for we consultants, sometimes getting to sleep might just require you to switch off your phone. I am totally agreeing with you Mitch, we owe it to ourselves to take care of ourselves first, because without that we are no longer going to be there for them whenever they call. It’s necessary to balance between the need to be always there for your clients and the need to be always ready with a solution. If you are always there and never taking out the time to be yourself, how then would you be able to have answers to their problems when they call?
Tito Philips, Jnr. recently posted..How To Build The Greatest Company In The World
Thanks Tito. Last night is a good example for me; actually this morning, as I was up until 4AM trying to finish a client project. There’s no way I could have been ready to respond to a client at 7:30 or even 8AM after such a long time and sound coherent.