Yesterday I had to call one of my credit cards up to ask why they imposed a late fee payment on it. I had make the payment on the day it was due, but for some reason, it still showed up. The woman on the other side said they could remove the late fee, but […]
Last week Oprah took heat for two things that, personally, I didn’t think were her fault. However, the occurrence shows us a few things that we all need to learn, especially in our customer service efforts. On her show two weeks ago, Oprah mentioned something about the new KFC grilled chicken, and was offering free […]
There have been a couple of grand openings this week that I’ve gone to, and how each company presented itself will prove, in the long run, just how successful each one of these companies might be. It also offers an interesting contrast because one company is local and small, whereas the other one is international […]
Today, I had a craving for donuts. It’s been a long time since I’d had donuts, and I wanted Krispy Kreme donuts. I know for sure of only one place that sells these donuts, mainly because I’ve seen the sign they have outside, which is a gas station. I had to drive across town, but […]
The latest T. T. Mitchell Consulting Newsletter, Reinventing Yourself, is now available. Last night, for Valentines Day, my wife and I went out to dinner at a Japanese steakhouse with two other couples. It’s always been a favorite restaurant of mine, and my wife grew to like it also because of the vast amount of […]
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