Mitch's Blog

I’m presently at this convention in Chicago. Today I met up with a guy I’ve known for a long time. When he asked me how I was doing I told him that a representative from his company had contacted me about a possible contract last week, and how I’d written her back then never heard […]

A couple of days ago, there was a blog post on one of my friend Sire’s sites, one that I won’t highlight here (he knows why), but will highlight another, on a customer service issue. Basically he talked about this post on Jim Kukral’s blog, where Jim talks about a particular company that provided bad […]

I don’t have call waiting on my cell phone or on my home phone. I have it on my business line, but not because I wanted it. My business line is cable phone through Time Warner, which I got because it has the all-important voice mail, which is much clearer than any answering machine I […]

First, the latest newsletter, Management Is Responsible For Customer Service, is now available. So, the article is obviously about customer service, and in that article I take the position that management is often the most responsible for making sure that good customer service is happening with their businesses. Last week, I conducted a meeting at […]

It’s hard to overcome perception by the masses. However, Microsoft is about to try to do that very thing by beginning a marketing campaign to counter Apple’s commercials about the viability of its Apple products against Microsoft’s operating system. Speaking at the software monopolist’s annual Worldwide Partner Conference, Brad Brooks, Microsoft’s VP of Vista consumer […]