Talk about timing. Last week CNN runs the special Black In America, and this week the House of Representatives apologizes to black people for slavery and Jim Crow laws, even though Jim Crow laws were created by each state, rather than the federal government. Frankly, I’m not sure what I think about this. It’s the […]
On Wednesday and Thursday night, I watched the two-part show on CNN called Black In America. Wednesday night was supposed to be more about women, and Thursday night’s show was supposed to be more about men. There was some mixing, but overall, the statistics for each were on the correct night, though some of the […]
First, the latest newsletter, Management Is Responsible For Customer Service, is now available. So, the article is obviously about customer service, and in that article I take the position that management is often the most responsible for making sure that good customer service is happening with their businesses. Last week, I conducted a meeting at […]
It’s hard to overcome perception by the masses. However, Microsoft is about to try to do that very thing by beginning a marketing campaign to counter Apple’s commercials about the viability of its Apple products against Microsoft’s operating system. Speaking at the software monopolist’s annual Worldwide Partner Conference, Brad Brooks, Microsoft’s VP of Vista consumer […]
One of the things I often talk about is how staff needs to be trained well enough so that they know how to do their jobs well. However, there are times when I wonder if it’s not the training we’re doing as much as the people we’re trying to train. How many people have seen […]
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