(originally published March 13th, 2005) Hospitals in today’s world are not doing well financially. As much as most people think hospitals are bringing in money hand over fist, and they think the same about doctors, but it’s not the truth. Thing is, a big part of why both entities aren’t doing well financially is our […]
(originally published March 30th, 2005) Earlier this evening I wrote my healthcare newsletter on the reasons for showing some compassion when people call up to talk about their hospital bills or physician bills. I stressed that, because healthcare is different than retail in that most people don’t come to us willingly, we need to try […]
(originally published July 28th, 2005) I love taking surveys. For some reason, I get a rush out of being asked my opinion on things and then giving it. Maybe it’s because, most of the time, I go out of my way when it comes to giving my opinion on how some of my friends live […]
(originally published September 5th, 2005) I guess it’s my turn to talk a little bit about the wake of Hurricane Katrina. Over the past week there’s been lots of talk about the destruction of this thing, and the devastation it’s left. There’s been talk about the slow response from the federal government, the looting, the […]
(originally published August 16th, 2005) I know my field fairly well, thank goodness. As a consultant, to be successful you need to know a lot, but not everything. What you do know, you need to know very well. One of those things that sometimes catches me off guard is how things that are very simple […]
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