Last week I received an email asking me if I could help with some customer service tips for this gentleman’s business as it concerned common courtesy. He had read an article I’d written on common courtesy on a consultant group’s site that I’m a part of in more ways than one. I sent him an […]
My wife and I went out to dinner Thursday night to one of our favorite places up the street. It’s one of our favorite places because, for once, a waiter has actually been in one location for a couple of years, and we’ve gotten to know him fairly well. He always greets us as if […]
If you want your business to survive, you don’t go around messing with mothers. That’s the story here, as the National Pork Board tried to intimidate a woman who writes a blog called The Lactivist from selling t-shirts that said “the other white milk” on them to help raise money for a website that promotes […]
By now, most of us have heard the story of how the airline AirTran removed a family from one of their airplanes because their 3 year old was throwing a tantrum and wouldn’t calm down. At the risk of taking an unpopular stance, I’m going to say I agree with the airlines, though I don’t […]
I was out of town last week at a convention in another city, a large city. I stayed at a five-star hotel, and the convention was at a different five-star hotel. I spent more time at the hotel where the convention was than my own hotel. Talk about luxurious. This was the first time I […]
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