Are You Representing Your Business Professionally?
Posted by Mitch Mitchell on Jul 22, 2011
I tell it like it is, which means sometimes I tell stories that involve real people; okay, I always tell stories that involve real people. I often hope that if it's a lesson post, like this one is about to be, that the person accepts it as it is, if they actually decide to stop by and read it. I say it that way because I run into a lot of people who say they're going to check out the website and the blog, then don't do either. I'm not that way, and thus the inspiration for this post.
Last night I went to a networking event in downtown Syracuse. It was an event recognizing a new magazine called Syracuse Woman. I know a couple of people associated with it, including one that was interviewed, so I thought I'd stop by to support it, even if only for a short period of time.
I happen to meet someone there who started talking to me about her business. During the conversation she said that she was hoping to grow her business but that some things had slowed down and she was looking to make the next step. I offered her the chance to participate in my interview series of small business people as a way to garner at least a little bit of publicity. She said she'd love to do it.
Today I sent her an email with the standard questions. I said she could answer them however she wanted and that if she included an image I'd pop that on the site as well. Within a minute I got an email back from where she has her email service saying I needed to click on the link to prove the email wasn't spam.
I didn't click on the link. I never click on links that come back to me, especially when it pertains to business. To me, anyone that's making it even slightly difficult to reach them for business purposes, especially if it's more in their interest than mine, isn't totally serious about their business.
Of course this leads me into the opportunity to talk about business email in the first place. It's interesting how many people who say they're in business don't have business email addresses. I hate to be the bearer of bad news, but if your "business" email address has "aol.com" or "gmail.com" or any other service other than, well, your own hosted business link, you're probably not being taken all that seriously by others.
If you're looking to only do small business then having a generic email address is fine. If I'm contacting someone to plow my driveway over the winter and he's using a twcny.rr.com account, I can live with that. But if someone is looking at a long term or high priced contract with you, they're going to be put-off with something like that. I mean, why would someone want to trust you with their $50,000 project if you can't even see your way into spending less than $60 a year for a proper domain name and a host that will allow you to create a business specific email address, whether or not you put up a webpage (that's something for another time)?
I always tell people to think about the people they want to work with and how they want those people to represent themselves to you. Then think about how you can represent yourself in the same fashion, within limits. If you can't afford $700 shoes then get the best you can afford and keep them looking neat. Don't price yourself into poverty, but don't price yourself out of looking like a professional either.
I couldn’t agree with you more, I see this kind of things everyday ’cause in my relatively small city (~ 90k people) 90% of small businesses have the italian version of aol.com addresses. This says a lot about how professional they might look to the eye of more tech-savvy people. The awesomest non-sense is people having a business domain name but still retaining their aol.com email. Priceless.
Gabriele, I’m with you, but at the same time I write some of these things as an educational tool because I truly believe a lot of people honestly don’t know how it looks. When you’re not making a lot of money you look for a lot of free things, which I understand, but some things are just so important in how you’ll be perceived that if it costs a little bit, and you and I know how little something like this costs, is worth paying for.
Another great post Mitch. You are absolutely correct. Business is all about how you represent yourself and first impressions.
Enjoy your day.
Regarding the title of the post, yeah I prefer to do it personally as I have a good reputation. About the emails it is a bit more complicated matter. Typically email from free providers like Yahoo, Google and Hotmail have better chance to go inbox then junk folder compared from website addresses, first because most of the time there are many domain names on the server and some of the websites may send large number of emails. There are also settings that not many people knows which are related to domain keys and SPDif, required to reduce the possibilities to get trapped in junk folder. Another issue is SMTP port 25, default port for sending email, this always get trapped and it is good to use alternative port for sending email.
The other part, I definitely agree, I started my own business at the age of 16, many of my classmates were laughing as I always wear suits and necktie, as most of the time, I was arranging meetings with customers after school. I really believe that looking as good as possible always helps.
Carl, I think spam filters have gotten pretty good at recognizing when someone is using a legitimate business email address as opposed to those spamming emails; frequency and amount tells a lot but overall, unless someone reports us over and over, they know. For awhile I was getting my business email bouncing because I had it being redirected through my personal account and it was bouncing anything coming from my hosting company. But it wasn’t my email address that was getting bounced, it was the host.
And I’m starting to rethink certain things as it pertains to what I wear also. I don’t always wear a tie, but part of me is thinking that at least during the day, even though I work from home, that maybe I should dress at least as if I’m going to be doing a presentation rather than just sitting here in a t-shirt. Maybe to be the part one has to dress the part, right?
I’ve mentioned business emails generally, not related to your case. Spam filters generally trap IPs and different ports, not the exact email address.
Haha, about working at home, it is 36C everyday here, I rarely wear more than t-shirt working at home, it is funny, a day ago I was recoding SEO video tutorial, didn’t pay much attention and record myself this way with 2nd camera. Found that I look terribly just after I start editing the video.
That’s funny Carl. I’ve yet to record a video for this blog but I know one is coming. And when it does, I may not wear a tie but I will definitely be wearing a business shirt of some kind.
I agree so strongly with what you have said here, there is nothing worse than when I am driving and I see a van in front with a mobile phone number and an @hotmail address plastered on the back of it. I always assume that they are so clueless they wont even check that email address.
Danika, I’ve always wondered if they even answer the phone when I see those types of things. Funny, as I haven’t paid much attention to that for a long time.