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“The buck stops here.” – Harry Truman Those are great words uttered by one of our former presidents, yet in a way it’s kind of unfair at the same time. I’m one of those people who believes management is responsible for a lot of how their employees behave while at work. I believe if customer [...]
This morning I was at a meeting for consultants. We were talking about another organization, called the American Society for Training and Development (ASTD). This is an organization I used to belong to, that I’m thinking about possibly rejoining at some point in the future, but just haven’t been enthused lately. The conversation got around [...]
The Syracuse, NY area got an interesting lesson on the power of social media when a bad bit of customer service ended up becoming a tidal wave of negativity against a major grocery chain in the area. What happened is someone went to the store and saw something they didn’t feel was appropriate. Instead of [...]
Two months ago I posted a survey here and asked you to complete the survey and receive some free tips. For those of you who didn’t see it, the survey was about training and how people would like to receive training, and many other questions concerning it. Along with my friend Renee Scherer of Presentations [...]
