I have found that some of the most read posts I end up with are when I give some quick points on a particular topic. I don’t get tons of comments, but the visits work. There’s something to be said for points without much detail; people will process the information in their own way without you telling them much more.

customer service tips

It is in this vein that I now give you 10 customer service lessons that, hopefully, only takes you 2 minutes to read:

1. The customer isn’t always right but they’re always the customer. Going above and beyond for them is just good business sense, and if you can solve their issue, both of you will feel pretty good after it’s over.

2. Customers are more than just the people looking to buy something. From where I sit everyone is a customer, which includes your employees, your friends, even strangers you might encounter on the street.

3. There’s nothing wrong with smiling. Smiles can disarm the hardest criticism if they’re genuine. If smiling isn’t in your nature, you shouldn’t be in front of people.

4. Customers don’t owe you a thing. Sure, you’d like them to be as friendly to you as you are to them but that’s not always the case. Do the best you can; be the bigger person if necessary.

5. If you rely on tips, you have to be even nicer. I tip well because I engage the people who bring me my food at restaurants. Those who don’t engage back get the average minimum. I go out for a good experience, not to feel like I’m intruding on someone who doesn’t want to be there.

6. People you’re talking to on the phone can tell your moods easily. If you’re just going through the motions or speaking in monotone your customer will notice is. A little bit of personality never hurt anyone.

7. Providing the best customer service doesn’t mean going overboard. Unless you’re the owner, giving away everything because it’s not your money isn’t great customer service, but bad business.

8. The words “thank you” and “you’re welcome” are very powerful customer service tools. It doesn’t always take much to provide good customer service, and if you sound sincere, you’ll win friends.

9. Gauge whether people are comfortable with you using their name. Contrary to popular belief, not everyone wants you calling them by their first name, especially if they rarely use it. Doesn’t hurt to ask when possible.

10. Always give your best; customers respect that. Even if everything else goes wrong, customers are often pretty forgiving and willing to give you another chance if it looks like you’re putting forth the effort to provide them with a great experience.
 

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