How many customer service people does your company have? How many does it need? It’s an interesting question. Some would say it depends on the size of the company, and they may or may not be right. Some might say it depends on the complexity of the issues that a company might have to address, […]
Tonight I met Allan DeKaye, one of the people who participated in my interview series. We’d talked on the phone before, but never met, mainly because he lives on Long Island, where I haven’t been in over 20 years, and I live here in the Syracuse area. I always enjoy meeting and having time to […]
Last week I wrote about the anniversary of the assassination of Dr. King. I just came upon this story concerning my favorite baseball player in history, Roberto Clemente, and his relationship with Dr. King, as well as his taking a major stance after his assassination that, unfortunately, not a single American born ballplayer took until […]
John Burns is a another member of the Professional Consultant’s Association, but we’re also both members of the Syracuse chapter of the American Society of Training and Development. I was always intrigued by his name and his business name, because the two aren’t related; talk about destiny! 1. What is Robert Burns Training? Dr. John […]
First, the previous two newsletters for your perusal are thus: Moving Forward Dr. King – The Final Speech The most recent newsletter I just sent out about five minutes ago, and it touches upon the topic of this post in more of a diagnostic breakdown of his final speech. This post isn’t that, though; it’s […]
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