Do You Prioritize Other People’s Time?
Posted by Mitch Mitchell on Jul 29, 2012
A few weeks ago I had the same thing happen to me by two different people. I had appointments scheduled with them that we'd made at least days in advance. In both instances, those people backed out and asked if we could reschedule the time. Also in both instances, it wasn't the first time that had happened. For one person it was the 4th time; the other, it was the 5th time.
Back in November 2009 I wrote a post titled But You Do The Same Thing where I talked about how people and the habits they have,and how their excuse if you call them on it is "I bet you do the same thing," or something to that effect. I actually had one of the two people say that to me after I mentioned it to her, saying that if it had to do with business that I'd probably cancel in an instant.
I've now been working for myself for 11 years, and in all that time I've canceled an appointment once, and that was when I was needed at my mother's house out of town. Family always comes first; there's no doubt about that. But one cancellation in 11 years; how many people can compete with a record like that?
That's because when I make appointments, I look ahead to see what else might be coming up. I never commit to anything that's dodgy, and thus when I commit, you can take it to the bank.
That's the thing about planning; you should know what you need to do and count on the expectation that the other person has made sure not to allow any other distractions in their day so that they can meet up with you at the scheduled time.
For instance, I have a friend who's part of a group that meets once a month at the same location, same time. His problem is that there are a couple of people who don't always show up, saying they have other appointments to deal with. One of those people happens to have the space that the meetings take place in, which is a weird conundrum because it means other people who don't work for his company are using his room and he's not there. So he knows when the meetings are and where they are, but decides that something else is more of a priority, usually at the last minute.
Even in business ventures, most people are understanding that you can't meet with them at every specific time they ask for because they don't want you changing times on them. When you continually do that, it's to be expected that they feel that they're not as high up on the list as everyone else is. Sorry folks, but money shouldn't always be the driving force, especially if it's not guaranteed money.
In other words, when you're deciding on priorities for yourself, keep it in mind that other people have priorities as well and plan accordingly. Always try to make the other person as much a priority as you should be making yourself. If you can't, then don't plan anything. It'll keep relationships solid and stress free.
Of course, if I'd just stick with my three strikes rule, which I mention in the other post, I'd be a much happier guy as well.
I guess it depends on experience, when I was younger I would immediately cancel any contact, if a meeting is rescheduled. Right now, probably I would say that it depends on the meeting and potential, we are human after all and everybody can run on something that can’t be predicted, quite often personal stuff takes over business.
Carl, giving one opportunity for someone to cancel on you is fair; maybe even a second time. When it becomes a pattern, if you keep allowing it then you’ve asked for it. I like to think my time is more valuable than that, but at the same time other people’s time is also valuable, which is why I don’t cancel appointments. If I need to remain vague, so be it.
For sure there is a margin to play with, but at the end of the day, people are doing business or they are not doing business, there is always somebody else that value both parties time equally or send representative to attend meeting.
That’s kind of my thought Carl. I don’t have representatives, so I make sure I make it to meetings always, not canceling, and unless it’s beyond me (such as road construction I don’t know about) I’ll be there on time.
Mitch,
This is a great point! When people continue to cancel on you, they are shouting a message loud and clear that anything else on their agenda is more important than you. Sometimes that’s realistically the case, which is why I agree with giving a pass a time or two. But, after that, they’re proving that they have no respect for you, your time, or whatever topic it is you need to discuss. At that point, it’s time to move on.
Excellent post, Mitch! I hope you have an outstanding day!
~Barry
Thanks Barry. I really do believe in the concept that we teach people how to treat us, and if we continually accept bad behavior from others, it just reinforces in them why they don’t have to respect you. That doesn’t bode well for anyone, especially if you’re hoping to exhibit leadership skills.
Mitch, the bottom line is people only care when it affects them. I try to tell people to let me know what they decide. It depends on the person. Some people will remember your time and some people pretend they forgot. I hate when people are not courteous to your time.
So do I Michael. You know, I’ve been told that I might ruin many business relationships but the way I see it, I didn’t have a true business relationship to begin with since obviously those people didn’t care enough about me to honor a commitment.
You right Mitch, business relationships are not personal. Some people confuse the two.
Money does not care how you feel. Sometimes you have to swallow your pride and maintain the business relationship so everyone can make some money.
You are right you probably did not have a B relationship if they can not be courteous to their customers time.
I’m not a “swallow pride” type Michael. To me, both parties have to treat either other as professionals, thus not waste each other’s time. If it happens once, then the offending party starts to believe it’s okay to do it over and over again; can’t do business that way. If you don’t respect the people you hope to work with, then how can you expect to receive respect back?