2 Topics - 1 Workshop!
"Servicing Your Customers and Your Business"
Presented by: T. T. "Mitch" Mitchell, T. T. Mitchell Consulting, Inc.
Every business needs customers to stay in business. But many business owners haven't fully
defined who their customers really are, or how to address both their needs and the needs of the
owner at the same time. In this customer service workshop, you will walk away knowing who your
customers are, confront your ideas on expectations, and how to identify 10 ways of providing
great customer service across the board.
"Take Control of Your Lists in Microsoft® Excel"
Presented by: Renée Scherer, Presentations Plus!
Accurately tracking customer records can be challenging. This workshop will help you learn
"everything you wanted to know about lists, but were afraid to ask". Learn how to quickly and
easily; create, organize, and manage your customers' list in Excel. Bring your laptop and turn it into a classroom experience! Let the software do the work
for you and put the information at your finger tips.
Live Workshop: May 6th, 2010
AM Workshop, 8AM - 11:30AM
PM Workshop, 12:30PM - 4PM
Lunch/Networking - 11:30AM - 12:30PM
Price - $65 for both workshops, includes lunch
$40 for individual workshops, lunch excluded
Homewood Suites by Hilton
275 Elmwood Davis Road
Liverpool, NY 13088
Webinar, May 7th
Customer Service - 11AM - 12PM
Excel Lists - 1PM - 2PM
Price - $50 for both webinars, $30 for individual webinars
Registration for this event is now closed.
Mitch Mitchell is a local trainer and speaker on employee, web
marketing and health care issues for small business. He has given presentations in 9 states across the country,
working successfully to change or enhance people's perceptions on how they should work with each other and for
themselves for ultimate growth.
Renée is a nationally recognized
Computer Data Coach and Business
Solutions Consultant. Her seminars
have inspired and influenced
business owners to unleash the
power of their administrative
support services by improving their computer skills to
master Microsoft® Excel, Word, PowerPoint, Access.
Renée’s philosophy is to “let the software do the