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T. T.
Mitchell
Consulting
Liverpool,
NY
13090
(315)
622-5922
(419)
730-3638
FAX
Email: Customer Service Training |
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Customer Service Training:
How do you feel about a company's customer service when someone answers the phone with "Yeah?" How do you feel about customer service
when you're trying to buy something and the sales clerk is on a personal phone call? How do you feel about your own customer service
when one of your employees starts yelling at a customer because your employee is having a bad day?
There are employees within each organization who are entrusted with the duties of access to the public.
Whether it's in person or by telephone, the first contact between customer and client is most crucial in determining whether or not you
will earn repeat business, as well as what kind of message will be passed on to other potential customers.
T. T. Mitchell Consulting, Inc offers customer service training. Topics discussed include:
Courteous
telephone techniques
Dealing
with
irate customers
Unspoken
behaviors and their
impact on others
Learning
better
communication
skills
Recognizing
the
value of interacting
with others
Reading
between
the lines; learning
to listen
Cutting
to the
chase; what customers
really want
It seems like common courtesy
is gone in today's society. As it pertains to your business,
if your employees don't have the best customer service skills available,
they will drive off your customers and drive down your business.
They will also drive away your business partners. Are you willing
to lose business, not because of your products or services, but because
of the public's perception of their importance to your organization?
T.
T. Mitchell Consulting, Inc specializes in customer service training. Our concentration is toward
changing attitudes and perceptions for unlimited growth. We are proven experts in the field of
customer service and common courtesy; let us work with you.
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