How do you feel about a company's
customer service initiatives when someone answers the phone with "Yeah?" How do you feel about customer service
when you're trying to buy something and the sales clerk is on a personal phone call? How do you feel about your own customer service
when one of your employees starts yelling at a customer because your employee is having a bad day?
There are employees within each organization who are entrusted with the duties of access to the public.
Whether it's in person or by telephone, the first contact between customer and client is most crucial in determining whether or not you
will earn repeat business, as well as what kind of message will be passed on to other potential customers.
T. T. Mitchell Consulting, Inc provides customer service training based on the concept that
every person one encounters during the work day is a customer, including
co-workers.
Topics discussed include:
Courteous telephone techniques
Dealing with irate customers
Unspoken behaviors and their impact on others
Learning
better communication skills
Recognizing the value of interacting with others
Reading between the lines; learning to listen
Cutting to the chase; what customers really want
It sometimes seems like
common courtesy
is gone in today's society. If your employees don't have the best customer service skills available,
they will drive off your customers and drive down your business. They will also drive away your business
partners and potentially drive away some of your best workers. Are you willing to lose business because
of your customer's perception of their importance to your organization?
T.
T. Mitchell Consulting, Inc specializes in customer service training. Our concentration is toward
changing attitudes and perceptions for unlimited growth. We are proven experts in the field of
customer service and common courtesy, and have spoken on this topic throughout central New York and other parts of
the country; let us work with you.
