http://www.ttmitchellconsulting.com/Mitchblog/why-are-service-companies-failing-us/ Management, Leadership, Diversity, Customer Service, Motivation, and Healthcare Finance Thu, 09 Feb 2012 01:45:40 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.ttmitchellconsulting.com/Mitchblog/why-are-service-companies-failing-us/comment-page-1/#comment-13 Maria Palma Thu, 04 May 2006 05:28:25 +0000 http://www.ttmitchellconsulting.com/Mitchblog/?p=90#comment-13 I think it's just common courtesy for a representative to apologize for the delay, no matter what mode of transportation you take. Granted, there are times when it is out of their control - especially when you're taking the bus or train....there's traffic, accidents, weather, etc...it happens... I think it’s just common courtesy for a representative to apologize for the delay, no matter what mode of transportation you take. Granted, there are times when it is out of their control – especially when you’re taking the bus or train….there’s traffic, accidents, weather, etc…it happens…

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