What Does It Take To Obtain Trust?
Posted by Mitch Mitchell on Feb 16, 2011
My wife and I were having an interesting conversation about the concept of trust. It came about because we'd been talking to a long time friend of mine who's gone through life basically trusting a lot of people who didn't end up deserving that trust.
We had gotten into a conversation with her as to why she felt she did things like this, and I asked the type of question one can only ask someone they've known for a long time. She stated that overall she's a very trusting person that had this sense of helping and nurturing others, and that sometimes it just didn't work out how she thought it might.
I have to admit that, for the most part, I don't have that problem. I have different degrees of trust that depend on the situation and what I have to trust people for. For instance, when I go to a restaurant, I trust the person taking my order to bring me what I asked for without there being any problem with my food or drink. If it's a restaurant I go to often, I trust them with my bill as well, but if it's a new restaurant, I always take a look to make sure I'm not being charged for the wrong thing.
I'm not so trusting when it comes to the house. My wife and I were novices when we purchased this house, and we've been taken by quite a few people who promised us this or that and, in my opinion, haven't delivered. Now anyone who comes to the house and starts talking about anything gets grilled by both of us; experience is a great teacher.
There have been studies which have stated that the better looking someone is, the more you tend to trust them, at least initially. I tend to believe that's true. People who are put together well make you feel as though they'd have no reason to take advantage of you because of the physical gifts they have, but of course that's not true at all. There have been many good looking people that have done some heinous things in life, and thus using that as a judgment tool will easily get you in trouble.
What does it take to obtain trust? I think for the most part that it takes some kind of body of work, which can include time. If you've known someone for many years and they've never been accused by anyone of something devious, they're probably trustworthy for the most part. Or if you've seen a person's writings over time and they've never misled you on anything, you can probably trust that they know what they're talking about.
References can be pretty good, although they can be deceiving as well. Whenever I have to give references, which isn't really all that often, I try to give 5 or more each time, and hopefully with as few a number of people knowing each other as possible. When all the references know each other, you may not always get a true picture of someone's competence as much as the type of person they are. If you're looking for a friend, the second one works great; if you're going to be paying someone, that first one is what you need.
What types of things do you do to get people to trust you, especially when they don't know you well and you need them to?
Experiences led me to become someone who never trusts others unless I am familiar with them. It’s kind of sad perhaps, but in your restaurant example, I am definitely one checking the bill as well. And if I call for some house work, I’ll generally assume I am being scammed by default and act accordingly, watching out for it and improving my trust on the guy if he proves worthy.
It’s a very safe yet pessimistic way to approach things I guess.
The other side is that I trust blindly people who prove they can be trusted, no problems in that. This can lead to dangerous situations, but I too have several levels of trust myself, and the top tier never failed me so far.
Great stuff, Gabriele. I think we all need different levels of trust. Don’t want to be too paranoid, yet don’t want to always be hurt by those sneaky types either.
Ok, Mitch…I’m already subscribed to two of your blogs…decided to check this out before the radio show.
There is so much here- I subscribed to this, too!
Everyone, Mitch is on my radio show tonight…tune in!
6:30 p.m. ET (NOW!)
http://www.bloggingbizmom.com
Glad you’re now a subscriber, Carolee. And now I know why I hadn’t seen this post, as it got caught up in the spam filter. It was a pleasure being on your show last night; thanks for having me on.
I put the wrong link in the last comment:
It is http://www.blogtalkradio.com/bloggingbizmom
Trust is very important when you run a business. A business owner needs to show that their company is trustworthy in order to do, and stay, in business.
I think that having a blog is one thing that helps instill trust. It shows some of your personality and also shows that you know what you are talking about. If I am researching a company to do business with, and I see that they have a blog and they know what they are talking about, I have more trust in them.
Another thing is to treat your current customers well. If you show your current clients that you are trustworthy, they will have no problem referring you to others.
Good stuff, Keith. It sure proves to be a tight line we all face many times throughout our career and life, and in general your way helps to tell people to be cautious.
Trust.
Is a function of time. One cannot earn trust without getting to know the party or parties involved. I think it’s better to try building trust one step at a time by giving the other person a chance to prove their trustworthiness.
I do this by testing them with little stuffs first. For example, I ask myself, is this their first time of doing this thing? If it is, I mention it but won’t sweat it. But if it isn’t, I begin to take a more skeptical look at the person to see if they intentionally giving me reasons to distrust them.
I think on the long run, consistency is what counts. To trust someone you have to watch their behaviour over a long time to tell what is their nature and what is not.
Thank You for sharing.
Thanks for your perspective on this, Tito. Consistency really does count, as it gives you a long range view of how someone might be. Of course if you don’t have that perspective then you have to trust your instincts.