(originally posted February 24th, 2005)

I love going to Wegmans, no matter which area of New York state I’m in. And I know I’m not the only one. Relatively recently, Wegmans beat out everyone in the country, including the vaunted Walmart chain, as being number one in customer service, and I couldn’t be more pleased, nor agree more. To read more about it from Forbes Magazine, click here.

Wegmans got it right; there are many stores, and businesses, that need to take a lesson from these guys.