Many years ago when I was the director of patient accounting at a particular facility, I was having a general meeting with the entire billing staff. I was going along as usual in discussing the current state of our accounts receivable progress and issues when I noticed that many of the faces seemed distracted and […]

I remember reading an article in Discover Magazine years ago where there was a story on brain patterns and the speed of thinking. The person who the story was about, Dr. Antonio Damasio (department head of neurology at the University of Iowa at the time), made some interesting statements that worked to explain how people […]

I’m often asked what I do for business. I answer that differently depending upon who I’m talking to. If I’m talking to people in health care, I mentioned that I’m a health care finance consultant. If I’m talking to people who work in large organizations, mentioned that I am a leadership and diversity presenter and […]

There’s many things I do that get accolades for that, sometimes, I start to think I can’t do anything wrong. Usually that’s when reality kicks in. It can feel harsh or just disappointing but it’s the type of thing that brings me back to reality, even if I didn’t actually make any mistakes.