Mitch's Blog

If you’re like me, you do a lot of waiting. I wait for my computer to boot up. I wait for my food to cook. I wait to get paid. I wait for the mail. I wait in long lines at the grocery store. None of this is all that new. We live in a [...]

I don’t talk all that often about the other side of my business here, that being social media and many things web business related. I am today because I happen to be doing two presentations locally, one week apart, at the same place. I will be doing two seminars at the Dewitt Community Library on [...]

A couple of night ago there was a guy who came to the house to inspect a window we’d had installed at the end of the year, supposedly just to make sure it was installed properly. I had some minor issues with how everything was turning out. They might have just been my issues; after [...]

Believe it or not, this is actually a customer service post, but it took an interesting turn. Let me explain. On my other blog, I put out a post on a WordPress plugin that, unfortunately, didn’t work for me. I also stated that I couldn’t find any instructions on how to use it. For me, [...]

Last week my wife did one of those moves that many people have done; she accidentally got her cell phone wet. Actually, that’s kind of a misnomer; she mixed it in with a bunch of clothes and washed it in the washing machine. She thought she lost it until she checked and found it there, [...]

The Syracuse, NY area got an interesting lesson on the power of social media when a bad bit of customer service ended up becoming a tidal wave of negativity against a major grocery chain in the area. What happened is someone went to the store and saw something they didn’t feel was appropriate. Instead of [...]

My wife had an incident at Macy’s at Carousel Center Mall this past week. She went in to pay a bill. The woman at the counter was taking care of this older couple before her, so she waited. She stated that this woman was really friendly to the couple, talking and smiling and laughing with [...]