Mitch's Blog

Yesterday I was reading another story where it was a bad example of customer service. It seems problems started when a consumer went to a restaurant with her husband and had a meal that she thought was substandard. Today went to an online meeting service, Yelp, and wrote a negative review about the place. That’s [...]

Last week I wrote a post titled a When Racism Is Unhidden and I mentioned an incident that kind of happened to me. Well, I did decide to follow up on it and called the manager of that particular outlet, just to give him a heads up. I said that I didn’t believe it was [...]

This weekend I went to a tweetup with some local folks just to get together and talk about the conference I just spoke at and to get together in person for awhile. It was a nice time, even if our group was smaller than normal. The next time anyone tells you that it’s easier to [...]

Last week I was in Las Vegas at a health care finance convention. I actually had a good time for once, and I know it had more to do with my mental outlook than anything else. I’ve gone to this particular conference 10 of the last 12 years, and I just haven’t been feeling it [...]

“The buck stops here.” – Harry Truman Those are great words uttered by one of our former presidents, yet in a way it’s kind of unfair at the same time. I’m one of those people who believes management is responsible for a lot of how their employees behave while at work. I believe if customer [...]

If you’re like me, you do a lot of waiting. I wait for my computer to boot up. I wait for my food to cook. I wait to get paid. I wait for the mail. I wait in long lines at the grocery store. None of this is all that new. We live in a [...]

I don’t talk all that often about the other side of my business here, that being social media and many things web business related. I am today because I happen to be doing two presentations locally, one week apart, at the same place. I will be doing two seminars at the Dewitt Community Library on [...]