If you’re like me, you do a lot of waiting. I wait for my computer to boot up. I wait for food to cook. I wait to get paid. I wait for the mail. I wait in long lines at the grocery store. None of this is all that new; it probably happens to you […]
I once had a question to ask of a website that I had an account with. Actually, it was for some money I was owed, earnings of a sort. I had looked all over the website and couldn’t find a phone number or an email address. When I finally found it by going to the […]
Are we as Americans getting ruder? I wondered about this one evening when another consultant and I were on an elevator. It stopped on the next floor, and a woman got on who was speaking on a cell phone. My friend and I were talking, and she started speaking louder because, obviously, we were ruining […]
Some years ago I had to “pull rank” on someone who was working in a physician’s billing office. Someone kept calling my mother and telling her that she had to contact an insurance carrier on the physician’s behalf because the insurance carrier was incorrectly paying on my mother’s account. The major problem was that Mom […]
Years ago I was reading HealthLeaders Magazine, where they were talking about all the different things hospitals across the country are trying to do to make the hospital experience better for patients. Some of the things were pretty good while others were more for the benefit of the hospital than the patient, no matter how […]
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