http://www.ttmitchellconsulting.com/Mitchblog/good-customer-service-may-get-you-another-chance/ Management, Leadership, Diversity, Customer Service, Motivation, and Healthcare Finance Thu, 09 Feb 2012 01:45:40 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.ttmitchellconsulting.com/Mitchblog/good-customer-service-may-get-you-another-chance/comment-page-1/#comment-16118 Mitch Thu, 30 Jul 2009 22:04:49 +0000 http://www.ttmitchellconsulting.com/Mitchblog/?p=957#comment-16118 Thanks for your comment, Richard. You're right, treating customers badly escalates in ways that one couldn't possibly imagine, and could ruin a lot of businesses. Thanks for your comment, Richard. You’re right, treating customers badly escalates in ways that one couldn’t possibly imagine, and could ruin a lot of businesses.

]]> http://www.ttmitchellconsulting.com/Mitchblog/good-customer-service-may-get-you-another-chance/comment-page-1/#comment-16117 Richard Frawn Thu, 30 Jul 2009 07:25:00 +0000 http://www.ttmitchellconsulting.com/Mitchblog/?p=957#comment-16117 That is totally truth. Customer service should be one of the most important in any company. And that is not only in the best customers interest but also in company interest. A customer that was treated like a cockroach will not come back to that company and they will lose client/money. Taking care about customers is long shot politics and I can only say that they did very good to threat you with respect. A company without proper customer politics would not preserve its position on the market. Maybe for some time they would exist but eventually all of their mistakes would turn against them. That is totally truth. Customer service should be one of the most important in any company. And that is not only in the best customers interest but also in company interest. A customer that was treated like a cockroach will not come back to that company and they will lose client/money. Taking care about customers is long shot politics and I can only say that they did very good to threat you with respect. A company without proper customer politics would not preserve its position on the market. Maybe for some time they would exist but eventually all of their mistakes would turn against them.

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