http://www.ttmitchellconsulting.com/Mitchblog Management, Leadership, Diversity, Customer Service, Motivation, and Healthcare Finance Fri, 16 May 2008 04:01:58 +0000 http://backend.userland.com/rss092 en I'm not sure how many people have read the book Atlas Shrugged by Ayn Rand. I thought it was a phenomenal book years ago when I read it, even though it's one of the largest books on record as far as number of words, coming in around 645,000. ... http://www.ttmitchellconsulting.com/Mitchblog/2008/05/16/atlas-shrugged-and-objectivism/ Many years ago, I inserted myself into a situation that was clearly sexual harassment; unintentional, but sexual harassment nonetheless. Because I was a director at the time, I felt an obligation to do something about it, even if it was just to talk to both parties and encourage the ... http://www.ttmitchellconsulting.com/Mitchblog/2008/05/14/setting-the-standards/ Back in March I wrote a post about a new interview initiative being undertaken here in the Syracuse area, and how the first interviewee was Art Zimmer. Jill Hurst-Wahl, the initiator of the series, named Enitiative, wrote about the interview here, and she captured it all very well. I like ... http://www.ttmitchellconsulting.com/Mitchblog/2008/05/14/follow-up-to-the-art-zimmer-interview/ This morning I awoke feeling tired and miserable. It's no wonder; I had been trying to fix an issue for one of my clients, and I didn't figure out how to address the issue until just after 1:30 in the morning, and didn't get the issue totally fixed until ... http://www.ttmitchellconsulting.com/Mitchblog/2008/05/13/words-of-encouragement/ In communities across the country, the police are fond of saying that racial profiling doesn't exist, and that people are making it up because of their hate for the police. I know I've been pulled over a time or two when I was younger, but those days seem to ... http://www.ttmitchellconsulting.com/Mitchblog/2008/05/12/racial-profiling-does-exist/ Yesterday I took my mother and grandmother to the Cheesecake Factory in the Rochester area because it's become my mother's favorite restaurant. It became my mother's favorite restaurant once I introduced it to her back in March, so I knew she's enjoy herself. My initial thought was that I was ... http://www.ttmitchellconsulting.com/Mitchblog/2008/05/12/cheesecake-factorys-customer-service-is-supreme/ By now, everyone has heard about the incident in Philadelphia where 15 police officers pulled 3 black men from a building and started beating them without restriction. For once, it wasn't just some guy standing on a corner filming it, but a news crew whose helicopter just happened to ... http://www.ttmitchellconsulting.com/Mitchblog/2008/05/09/bad-oversight-causes-a-beating/ Many of us don't think of it this way, but fear drives most of what we do in our careers. We get a job because we're afraid we won't be able to make it working on our own. We don't take a lot of chances because we fair ... http://www.ttmitchellconsulting.com/Mitchblog/2008/05/08/fear-and-business/ Once again today, I received an email from someone who didn't know me or my business offering to provide services to me. I don't have a problem with this normally, because we all have to market our services in some fashion. What I had a problem with, however, is that ... http://www.ttmitchellconsulting.com/Mitchblog/2008/05/07/know-what-your-customers-do/ I don't think I've ever mentioned it, but I have another blog that's more for marketing and personal observations called I'm Just Sharing. I mention it because it gives a different perspective on things I think are either fun, troubling, important, or my just wanting to try to sell ... http://www.ttmitchellconsulting.com/Mitchblog/2008/05/06/im-just-sharing/