Mitch's Blog

I belong to a few professional organizations. Some I’m a member of the board or a committee, others I’m just a regular member. Some I pay for, some I’ve been asked to join. Even as a regular member, when I feel something needs to be said, I’m someone who says it, no matter where the [...]

My wife had an incident at Macy’s at Carousel Center Mall this past week. She went in to pay a bill. The woman at the counter was taking care of this older couple before her, so she waited. She stated that this woman was really friendly to the couple, talking and smiling and laughing with [...]

Great customer service comes in many different ways. Last week I called this company and said that I had a new kitchen faucet that I wanted installed. The guy on the phone said he’d check to see if they had anyone available for Wednesday, the day I wanted it installed. He called back in a [...]

Yes, I’m at it again. Along with my friend Renée Scherer of Presentations Plus, I’m going to be a part of a two-day presentation where, on day one, we’ll be holding a live workshop at the Homewood Suites in Liverpool, NY on 7th North Street on Thursday, May 6th. I’ll be doing customer service, and [...]

I never go so far as to say that the customer is always right. I will go so far as saying that the customer is the customer. As you know, I have a few ads on this blog. I have more ads on other blogs and websites of mine. This is known as affiliate marketing; [...]

Sometimes, it doesn’t pay to try to be better, but if you’re lucky, you might figure out a way to eventually get to where you want to be. I was missing in action because I had to try to upgrade this blog. I run it on WordPress software, and I couldn’t upgrade the blog anymore [...]

I’ve mentioned before that I’m on the board of an organization called Arise, Inc. It works with disabled people to help them live independently, and offers so many services that I can’t do them justice, so I’ll just ask you to follow the link to their site. I’m actually the finance committee chairman, and I’ll [...]

Two weeks ago, I had to “pull rank’ on someone who was working in a physician’s billing office. This one person kept calling my mother and telling her that she had to contact an insurance carrier on the physician’s behalf because the insurance carrier was incorrectly paying on my mother’s account. The major problem, however, [...]

I’ve been feeling a little old lately, and it’s not only because of the passing of Michael Jackson or the fact that, at some point this year, I’ll be turning 50. The latest thing seems to be this assault on what I consider as common courtesy, or at least how it used to be defined. [...]

Earlier this month I purchased something from an online company. It was a DVD of the best of Michael Jackson’s videos. I waited with excitement every day for it to show up. Finally, on Saturday, I started to wonder what had gone wrong. Yes, it took me that long to realize that maybe I needed [...]