Mitch's Blog

I never go so far as to say that the customer is always right. I will go so far as saying that the customer is the customer.
As you know, I have a few ads on this blog. I have more ads on other blogs and websites of mine. [...]

Sometimes, it doesn’t pay to try to be better, but if you’re lucky, you might figure out a way to eventually get to where you want to be.
I was missing in action because I had to try to upgrade this blog. I run it on Wordpress software, and [...]

I’ve mentioned before that I’m on the board of an organization called Arise, Inc. It works with disabled people to help them live independently, and offers so many services that I can’t do them justice, so I’ll just ask you to follow the link to their site. I’m actually [...]

Two weeks ago, I had to “pull rank’ on someone who was working in a physician’s billing office. This one person kept calling my mother and telling her that she had to contact an insurance carrier on the physician’s behalf because the insurance carrier was incorrectly paying on my mother’s [...]

I’ve been feeling a little old lately, and it’s not only because of the passing of Michael Jackson or the fact that, at some point this year, I’ll be turning 50.
The latest thing seems to be this assault on what I consider as common courtesy, or at least how it used [...]

Earlier this month I purchased something from an online company. It was a DVD of the best of Michael Jackson’s videos.
I waited with excitement every day for it to show up. Finally, on Saturday, I started to wonder what had gone wrong. Yes, it took me [...]

Yesterday I had to call one of my credit cards up to ask why they imposed a late fee payment on it. I had make the payment on the day it was due, but for some reason, it still showed up.
The woman on the other side said they could remove [...]

Last week Oprah took heat for two things that, personally, I didn’t think were her fault. However, the occurrence shows us a few things that we all need to learn, especially in our customer service efforts.
On her show two weeks ago, Oprah mentioned something about the new KFC grilled chicken, [...]

There have been a couple of grand openings this week that I’ve gone to, and how each company presented itself will prove, in the long run, just how successful each one of these companies might be. It also offers an interesting contrast because one company is local and small, whereas [...]

Today, I had a craving for donuts. It’s been a long time since I’d had donuts, and I wanted Krispy Kreme donuts. I know for sure of only one place that sells these donuts, mainly because I’ve seen the sign they have outside, which is a gas station. [...]