Customer Service

This might seem like it’s a social media post but it’s actually about customer service. After all, as technology changes so do the possibilities of good and bad customer service. Since we seem to hear more often about how someone received either a text message, email or saw something on Twitter that was insulting to […]

In my last post, where I talked about measuring competence, I shared a brief tale about trying to get a kerosene heater to work. I read the instructions again, watched a video on YouTube… nothing. After talking to my wife she said I should take it back and try another one. Though I hate doing […]

Today in the place where I’m presently consulting, myself and one of the full time employees were pondering an issue where we were trying to fully identify a specific item. The research I’d done yielded almost no information, but I was able to find a picture of the item. Unfortunately, it was insufficient for what […]

It was hard to miss, even from my office. The words were unmistakable: “I’m sorry you feel that way sir; have a nice life!” Slam! I got up slowly from my desk and walked into the other room. I recognized the voice, and I was surprised because she was usually one of the calmest people […]

Before I proceed with the article, I’d like to mention that I was interviewed for a site called Dose Of Leadership by a guy named Richard Rierson and it was turned into a podcast which, if you’re interested, you can listen to here on the topic, of course, leadership. He also reads the blog; how […]

I have to admit that there are fewer stores that I go to these days. It’s not only because there seems to be so many of them are give a depressed feeling because there’s fewer customers, other than on the weekend. It’s mainly because I’m not made to feel special as a consumer in that […]

I have found that some of the most read posts I end up with are when I give some quick points on a particular topic. I don’t get tons of comments, but the visits work. There’s something to be said for points without much detail; people will process the information in their own way without […]