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I have found that some of the most read posts I end up with are when I give some quick points on a particular topic. I don’t get tons of comments, but the visits work. There’s something to be said for points without much detail; people will process the information in their own way without [...]
Last week my wife and I decided to go to my favorite restaurant for dinner. It’s my favorite restaurant not only because I like the food, but because the staff that works there has always been friendly and taken care of me like I’m someone special. I’m sure they do that for a lot of [...]
I once had a question to ask of a website that I had an account with. Actually, it was for some money I was owed, earnings of a sort. I had looked all over the website and couldn’t find a phone number or an email address. When I finally found it by going to the [...]
Last Wednesday I went to my very first podiatrist appointment. I went mainly because I’m diabetic and my doctor thought it was time for me to have my feet looked at. I also went because I’d finally decided to own up to the fact that my feet have tingled a little bit over the past [...]
Something you rarely remember hearing from the past is that a physician had a lousy bedside manner. By bedside manner, we’re talking about how physicians talk to patients when giving them any type of health care, from putting a bandage on a finger to telling them they might not have long to live. One of [...]
Unfortunately, something I know that’s a failure in a lot of physician’s practices is the concept of good customer service. I know this because I’ve not only worked with a lot of physicians, but I’ve seen how the process works when I’ve gone with my mother and grandmother to their appointments. For some reason I [...]
A couple of days ago I wrote a post about in-person customer service tips. Following up on that, I thought it was time to talk about the other side of customer service that drives a lot of us up the wall, that being phone customer service. To say it’s rarely a good experience would be [...]
