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Last week I read a story that mentioned a study that came to this conclusion: Only 14% Of Medical Errors Reported By Hospitals. It’s an alarming story, one that undoubtedly is true, but it’s the kind of story that leads to hysteria instead of understanding. Overall, the question comes down to what constitutes an error. [...]
Today is the holiday to celebrate once again the birthday of Rev. Martin Luther King, Jr. I don’t think I’ve ever said this before but every year this holiday comes up I think of how strange it is to have a holiday named after someone who was alive when I was alive. To me, it [...]
Yesterday I was reading another story where it was a bad example of customer service. It seems problems started when a consumer went to a restaurant with her husband and had a meal that she thought was substandard. Today went to an online meeting service, Yelp, and wrote a negative review about the place. That’s [...]
Over the last few weeks I’ve seen and heard some disturbing things. The latest was the tale of a young woman who got home from picking up a pizza she’d ordered, looked at the receipt and saw that one of the people at the place has written about her “lady chinky eyes”. What the heck [...]
I’m going to acknowledge something here; I can be fairly sensitive at times. I get that way whenever certain speech patterns of mine, based on my background, come up for discussion. I will also admit that sometimes I should just shut my mouth and move on, but we all know that doesn’t always happen. An [...]
“If you don’t stand for something you’ll fall for anything.” Unfortunately I can’t tell you who the quote is from because it’s pretty much in dispute, but it doesn’t matter because it’s a great quote anyway. I was prompted to think about this quote as I was having lunch with someone earlier today. As she [...]
While reading another article, which resulted in this post on one of my other blogs, I was reminded of a story from some years ago when I used to go for sales training at a local company. One of the guys in the class was a salesman for his company, and he complained that he [...]
