Comments on: Talking Customer Service http://www.ttmitchellconsulting.com/Mitchblog/2008/07/18/talking-customer-service/ Management, Leadership, Diversity, Customer Service, Motivation, and Healthcare Finance Fri, 21 Nov 2008 06:15:48 +0000 http://wordpress.org/?v=2.6.3 By: Mitch http://www.ttmitchellconsulting.com/Mitchblog/2008/07/18/talking-customer-service/#comment-15424 Mitch Sun, 17 Aug 2008 02:32:58 +0000 http://www.ttmitchellconsulting.com/Mitchblog/?p=433#comment-15424 Hi Volker. People do good work when they feel good about themselves and the job they're doing. Most people who give bad customer service don't really care about what they're doing; they just want the money. Sure, some jobs are bad and boring, but many others are whatever you bring to them. I remember working in a gas station many years ago, and I loved it because I got to interact with people, and they responded well to my being friendly with them. I'm of the opinion that if you don't like people in general, then you need a job where you don't have to deal with anyone. And most of those jobs are worse. Hi Volker. People do good work when they feel good about themselves and the job they’re doing. Most people who give bad customer service don’t really care about what they’re doing; they just want the money. Sure, some jobs are bad and boring, but many others are whatever you bring to them. I remember working in a gas station many years ago, and I loved it because I got to interact with people, and they responded well to my being friendly with them. I’m of the opinion that if you don’t like people in general, then you need a job where you don’t have to deal with anyone. And most of those jobs are worse.

]]> By: breitling replica watch http://www.ttmitchellconsulting.com/Mitchblog/2008/07/18/talking-customer-service/#comment-15423 breitling replica watch Thu, 14 Aug 2008 11:12:47 +0000 http://www.ttmitchellconsulting.com/Mitchblog/?p=433#comment-15423 Great post on Talking Customer Service. Keep up the good work. Cheers! Great post on Talking Customer Service. Keep up the good work. Cheers!

]]> By: Volker http://www.ttmitchellconsulting.com/Mitchblog/2008/07/18/talking-customer-service/#comment-15422 Volker Tue, 12 Aug 2008 18:45:52 +0000 http://www.ttmitchellconsulting.com/Mitchblog/?p=433#comment-15422 Hello Mitch, Customer Service - that is such a long story. You saw my entries here: http://ballueder.wordpress.com/category/cb-consulting/customer-service/ Why is that? Why can't people just be "normal" and do not show their attitude when they serve others? I am not sure, e.g. in the US you are supposed to tip the staff, no matter how good or bad they have done their job? Is that right? In the UK they now introduced the tip being included in the bill, e.g. instead of the normal 10% they include 12.5%. Which of course I am happy to pay if I received good service. However, if I did not, I now ask for it to be removed. Does not make them happy! On the other hand, if it was great service, then I even add more than 12.5%. Volker Hello Mitch,

Customer Service - that is such a long story. You saw my entries here:

http://ballueder.wordpress.com/category/cb-consulting/customer-service/

Why is that? Why can’t people just be “normal” and do not show their attitude when they serve others?

I am not sure, e.g. in the US you are supposed to tip the staff, no matter how good or bad they have done their job? Is that right?
In the UK they now introduced the tip being included in the bill, e.g. instead of the normal 10% they include 12.5%. Which of course I am happy to pay if I received good service. However, if I did not, I now ask for it to be removed. Does not make them happy! On the other hand, if it was great service, then I even add more than 12.5%.

Volker

]]>