http://www.ttmitchellconsulting.com/Mitchblog/2008/03/27/is-good-customer-service-too-costly/ Management, Leadership, Diversity, Customer Service, Motivation, and Healthcare Finance Thu, 20 Nov 2008 15:23:52 +0000 http://wordpress.org/?v=2.6.3 http://www.ttmitchellconsulting.com/Mitchblog/2008/03/27/is-good-customer-service-too-costly/#comment-15066 Mitch Tue, 01 Apr 2008 16:17:25 +0000 http://www.ttmitchellconsulting.com/Mitchblog/2008/03/27/is-good-customer-service-too-costly/#comment-15066 Thanks for the response, Chuck. Of course, it's more than just following up with customers. The most significant customer service processes are up front, because without that, you don't get the opportunity to have customers to follow up with. Thanks for the response, Chuck. Of course, it’s more than just following up with customers. The most significant customer service processes are up front, because without that, you don’t get the opportunity to have customers to follow up with.

]]> http://www.ttmitchellconsulting.com/Mitchblog/2008/03/27/is-good-customer-service-too-costly/#comment-15047 Chuck Bartok Sat, 29 Mar 2008 12:32:12 +0000 http://www.ttmitchellconsulting.com/Mitchblog/2008/03/27/is-good-customer-service-too-costly/#comment-15047 Great Blog and Post. Found you through a Ryze Post. We share a lot in common. I am constantly reminding my Clients the cost effectiveness of follow up through Phoning and Direct Mail. I have had one Manufacturing increase sales to exisiting customer 37%, after 3 months of mailing two Postcard with Thank you for your business and a little return Gift option, and one personal Phone call. The cost of the service represented 4% of the Sales I enjoy your Blog, looking forward to more on Ryze Great Blog and Post.
Found you through a Ryze Post.
We share a lot in common.
I am constantly reminding my Clients the cost
effectiveness of follow up through Phoning and Direct Mail.
I have had one Manufacturing increase sales to
exisiting customer 37%, after 3 months of mailing two
Postcard with Thank you for your business and a little
return Gift option, and one personal Phone call.
The cost of the service represented 4% of the Sales
I enjoy your Blog, looking forward to more on Ryze

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