Mitch’s Blog

Last week I received an email asking me if I could help with some customer service tips for this gentleman’s business as it concerned common courtesy. He had read an article I’d written on common courtesy on a consultant group’s site that I’m a part of in more ways than one.
I sent him an [...]

What does it take for you to consider that you’ve had a good day?
For me, it’s usually a good day if I’ve received one call related to business of some sort, but I also have good days where all I do is work on a project. My wife has a good day every day [...]

I had my first live interview this evening, doing a podcast for an internet radio program based out of San Antonio. Most of the conversation was about the computer side of my overall business, but hey, an interview is an interview. If you’d like to listen, you can left click on this link, [...]

There’s a lot of negative news every day. Even locally, the latest bad stories are a missing 13 year old girl and a 2 year old drowned by her own aunt in a bathtub. Sometimes, the news comes at your hard and fast, and it’s hard to keep your emotions in check because [...]

The latest issue of the TTM Consulting Newsletter, How We Get Along, is now available. It takes a look at how people get along in both business and personal relationships. Enjoy!

There’s an article on a blog called Kevin, M.D., talking about hospital charges and the uninsured. The writer got it right; hospital charge masters are NOT the cause of bills that self insured patients receive, and hospitals end up writing off much of what they’re charged for, both for insurance companies and for self [...]

ESPN did another one of its famous surveys, but for once they went a little further in their analysis than they usually do.
The latest one concerns Barry Bonds chase for the title of home run king of baseball, as he’s within 12 homers at the time I’m writing this of Hank Aaron. Now, I’m [...]

The weather in the Syracuse area has been beautiful for a few days now. I’m finding that, instead of staying in the house walking on the treadmill, I don’t mind going out and doing my walking in the fresh air. Sometimes I go with my wife to the park, and sometimes we just [...]