Archive for April, 2007

An Inspirational Video

Monday, April 30th, 2007

I wasn’t going to post this here, but this one deserves a trackback.
Nick Grimshawe writes a very nice blog which he called Beautiful Summer Morning. This post in particular, which is actually only an inspirational video, just caught my eye, and I knew I wanted to share it with y’all.
Enjoy the video, then read [...]

Overlooking Customer Service Mistakes

Sunday, April 29th, 2007

My wife and I went out to dinner Thursday night to one of our favorite places up the street. It’s one of our favorite places because, for once, a waiter has actually been in one location for a couple of years, and we’ve gotten to know him fairly well. He always greets us [...]

Li’l Specs

Sunday, April 29th, 2007

Okay, maybe not as professional as it should be, but what kind of husband would I be if I didn’t mention that my wife now has her own website?
The site is called Li’l Specs, and what she makes are clay eye glass pins and badge holders. Right now, they’re in the shape of animals [...]

Time Is A Luxury We Don’t Always Have

Wednesday, April 25th, 2007

As we know, last Monday there was a tragedy at Virginia Tech University. Almost immediately, there were all sorts of things going around as to what people knew or thought they knew, whether anyone really knew who the identity of the shooter was, etc.
Then, after the entire day was over and we knew what [...]

Last Two Newsletters

Friday, April 20th, 2007

The last two newsletters are titled Write Your Procedures Well and Managers, Leaders and Accountability.

Are You More Aware Today?

Wednesday, April 18th, 2007

We’re not a couple of days removed from the terrible tragedy that happened at Virginia Tech University in Blacksburg, VA. Maybe now is the time to start having a conversation on safety and awareness.
In my opinion, there was absolutely nothing the police could have done to prevent the tragedy. However, also in my [...]

Jackie Robinson’s 60th Anniversary

Friday, April 13th, 2007

Sunday, April 15th, will be the 60th anniversary of Jackie Robinson breaking the color barrier in major league sports in America. Though baseball seems to be leaving the favor of the black community in general, though I can’t figure out why, the importance of Jackie Robinson and what he went through can’t be overlooked.
What [...]

“WISE” Conference Notes

Friday, April 13th, 2007

My friend Jill Hurst-Wahl of Hurst Associates recently attended the WISE (Women Igniting the Spirit of Entrepreneurship) conference that was held here in the Syracuse area. She writes motivationally about the event, and it seems that it would have been an event worth attending for every woman in business, and even for men. [...]

The Imus Issue

Thursday, April 12th, 2007

As I write, CBS Radio has recently announced that they’re firing Don Imus from his radio show, and, I suppose, that’s the end of this particular controversy. Or not. For, in reality, the discussion’s have just begun, because this issue didn’t really begin with Imus, and it won’t end with him either.
Last week, [...]

Excuses and Rewards

Friday, April 6th, 2007

A friend of mine and I have been talking lately about this topic of making excuses, which I referred to in my post talking about my latest newsletter.
On one level, most of us hate thinking that we make excuses for things that, truthfully, are in our hands to change. On another level, [...]


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