Archive for October, 2006

The Price of Customer Service

Sunday, October 29th, 2006

I was out of town last week at a convention in another city, a large city.  I stayed at a five-star hotel, and the convention was at a different five-star hotel.
I spent more time at the hotel where the convention was than my own hotel.  Talk about luxurious.  This was the first time I ever [...]

How Much Satisfaction Are We Supposed To Get?

Sunday, October 22nd, 2006

I spent an overnight trip at my mother’s house to finally load all the software she needed in her new laptop, which I talked about a couple of weeeks ago. It’s hard to imagine for most, but it takes a lot of time to load software if you’re loading multiple things.
One of the things [...]

Taking It Personal

Tuesday, October 17th, 2006

You know, the toughest thing about working for yourself is, if you’re not getting a referral, you have to reach out to people and companies to see if they can use your services.
I’ll admit it; I absolutely hate this part of the business. I’m not very good at it because I’m often forgetting what’s [...]

Big Loud Guy

Wednesday, October 11th, 2006

This will probably end up being a newsletter topic also, but I was thinking about it earlier today, and wanted to get this down.
I realize in my life that, every once in awhile, I’ve needed to listen to what I term the “big loud guy”.  Most of the time it really is a big loud [...]

Having What The Customer Wants

Sunday, October 8th, 2006

Yesterday I went with my mother to buy her a new laptop and a Palm pilot.
We went to the first store because she had $250 worth of coupons that would go towards her purchase. We looked at the laptops, and early on the choice came down to two that were fairly similar. Then [...]

Ten Affirmations

Wednesday, October 4th, 2006

On another post, I talked about this movie experience called The Secret . Based off that, because I feel like we need some positive spirit this week after many of the bad types of things that have been going on in this country over the last couple of weeks, I want to offer [...]

Don’t Shirk Responsibility To Protect Others

Sunday, October 1st, 2006

A few days ago, out of the blue, a congressman had to resign amid reports that he had written inappropriately to a page, a high school student selected to participate in special programs for the federal government. During the ensuing hubbub, it turned out that he had engaged in the practice for awhile, and [...]


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