Comments on: Aren’t We Worth It? http://www.ttmitchellconsulting.com/Mitchblog/2006/08/06/arent-we-worth-it/ Management, Leadership, Diversity, Customer Service, Motivation, and Healthcare Finance Fri, 21 Nov 2008 00:38:30 +0000 http://wordpress.org/?v=2.6.3 By: Kai http://www.ttmitchellconsulting.com/Mitchblog/2006/08/06/arent-we-worth-it/#comment-73 Kai Tue, 08 Aug 2006 15:26:43 +0000 http://www.ttmitchellconsulting.com/Mitchblog/?p=155#comment-73 I think that customer service is something we can't skimp on, and I'm sure each and every one of us can come up with one similar area that this was handled in. I agree with some of the comments over there - that's a 'techie' site - but having said as much, he's also right, the 'tech' used to handle most of that is dire. Customer service should be as personalised as physically possible. You can't make up for human ingenuity, or the comfort of knowing you're connected to a person that is actually LISTENING, however boerd they are, when you need them most. I don't think we should lower our standards - I think tech involvement may need to be scaled back until its a bit more 'flexible'. I think that customer service is something we can’t skimp on, and I’m sure each and every one of us can come up with one similar area that this was handled in.

I agree with some of the comments over there - that’s a ‘techie’ site - but having said as much, he’s also right, the ‘tech’ used to handle most of that is dire.

Customer service should be as personalised as physically possible. You can’t make up for human ingenuity, or the comfort of knowing you’re connected to a person that is actually LISTENING, however boerd they are, when you need them most. I don’t think we should lower our standards - I think tech involvement may need to be scaled back until its a bit more ‘flexible’.

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