Archive for April, 2006

This Is How Customer Service Should Be

Saturday, April 29th, 2006

(originally posted April 20th, 2006)
I have a friend, Kim, who owns a gift basket company. Not only are her products great, but she’s got customer service down to a science. I have ordered three times from her, and it never ceases to amaze me just how customer friendly her service is.
As a for instance, the [...]

Be Right, Be Liked, Or Be Respected?

Saturday, April 29th, 2006

(originally published April 5th, 2005)
What would you rather be, right, liked, or respected? If you’re like me, you probably want to be all of these. We can be all of these, if we work at it. But I would bet we all know more people who seem to act as though they want to be [...]

I Don’t Always Know

Saturday, April 29th, 2006

(originally published June 8th, 2005)
I like being correct. I don’t think I’m any different than anyone else in saying this, except there’s many people who don’t want to go on record by saying it. In my zeal to always try to be correct, I always am on guard in making sure that I don’t sound [...]

This Isn’t Outrageous?

Saturday, April 29th, 2006

(originally published July 2nd, 2005)
I know things aren’t going well between Mexico and black people in America today, but how can even the President of the country not think this is outrageous:

For those of you who don’t know, these are the newest stamps being put out by the Mexican government of one of their [...]

The Lost Art Of Thank You

Saturday, April 29th, 2006

(originally published July 20th, 2005)
There was this commercial last year for Citibank where one woman asked another woman when the baby was due. When the other woman said she wasn’t pregnant, and was ready to challenge the first woman, the first woman said “thank you”. The second woman was stunned, said “Who, me?’, and offered [...]

Assumptions May Frustrate You

Saturday, April 29th, 2006

(originally published October 13th, 2005)
I usually go about my business thinking two things in general. One, I believe people are inherently good, but sometimes do bad things. Two, I believe people are generally intelligent, just not at everything.
It’s this second one that probably gets me the most frustrated, and one that all leaders and managers [...]

I’m Going To Be A Millionaire

Saturday, April 29th, 2006

(originally published August 22nd, 2005)
I’m on a quest to become a millionaire in the next five years. To this end, I’ve started reading a number of books that talk about how becining a millionaire isn’t dependent upon what you do as much as how you think about money, having money, being rich, and how you [...]

Wrestling’s Arab-American Dilemma

Saturday, April 29th, 2006

(originally published July 25th, 2005)
I’m a television wrestling fan; there, I said it. A few months ago, they introduced a character who was supposed to be Arab-American. He was kind of a radical, condemning America for being racist, while, along with a sidekick, seemingly complementing arabs in other countries who were fighting against Americans with [...]

Innocent Until Proven Guilty

Saturday, April 29th, 2006

(originally published September 15th, 2005)
I was at dinner last night with a few other consultants, and somehow the conversation came around to the last 3 high profile court cases in California, O.J. Simpson, Michael Jackson, and Robert Blake.
The two ladies, both white, were emphatic in believing the guilt of all of them. They both also [...]

Being Ethical

Saturday, April 29th, 2006

(originally published October 1st, 2005)
I may have mentioned before that I participate in an online networking group called Ryze. Earlier today, I was reading a message to one group where the person, a website designer, was being asked by her client to set up the page so that people could sign up membership, but couldn’t [...]


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